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Technical Support Associate

Position Description:

AMETEK Powervar is a global provider of power management and facility automation solutions, headquartered in Waukegan, Illinois, with international sales and service offices in the United Kingdom, Canada, Mexico, Brazil and Germany. AMETEK Powervar is the first choice in power protection and energy management. Every piece of electronic equipment in the world works better and more dependably when it’s protected from spikes, blackouts, electrical noise, common-mode voltage and other power protection challenges. That’s why AMETEK POWERVAR builds power solutions for virtually every place on earth.

Job Summary

The Service Technical Support Associate responsible for technical guidance and assistance to internal and external customers by providing instant analysis of product problems using training, diagnostic programs and experience to find solutions for recurrent difficulties; conduct field service support; answer telephone calls and email inquiries from customers seeking guidance on technical problems; issue return material authorization when necessary;

Duties and Responsibilities

• Issue return material authorization to customers for nonconforming products.
• Report all activities for technical support through SALESFORCE software, for accurate accounting of issues and problems.
• Provide technical support for all sales representatives and customers on all products both manufactured and distributed.
• Generate service quotations for products and services.
• Coordinate contract services with third party service suppliers.
• Process purchase orders and invoices for customers and third party service contractors.

Position Requirements:

Qualifications:

Essential Skills

• Excellent communication and organizational skills with emphasis on customer service
• Able to handle multiple tasks and prioritize work schedule
• Ability to take responsibility for quality of work performed
• Ability to effectively read, write, speak and understand spoken English

Technical Skills

• Strong technical problem solving skills and ability to react quickly to resolve problems
• Ability to work both independently and collaboratively with others toward mutual objectives
• Knowledge of electronics and electrical circuits
• Knowledge of MS Office

Education/Experience

• Two year Associate Degree in Electronics, ISCET certification or equivalent qualifying job experience
• Experience in an electronics technical support role is preferred
• Two years supervisory experience and working in a nonunion environment

Physical Requirements

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Kneeling: Bending legs at knee to come to a rest on knee or knees.
Crouching: Bending the body downward and forward by bending leg and spine
Reaching: Extending hand(s) and arm(s) in any direction.
Standing: Particularly for sustained periods of time
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly
Hearing: Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication, and make fine discriminations in sound.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

This job description in no way states or implies that the duties and responsibilities are the only duties and responsibilities to be performed by the individual(s) with this job description. The individual(s) maybe called upon and required to follow other instructions or perform other duties/responsibilities requested by his/her manager, consistent with the purpose of the position, department and/or company objectives.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

I would like to apply for the post of Technical Support Associate bases at your esteemed organisation. I have attached my CV.

CV:

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