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Specialist Central Baggage Resolution CBRO
Location: DFW Intl Apt (DFW-TRML)
Additional Locations: None
Requisition ID: 27222
Overview
Join us for a career with endless possibilities.
Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.
You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.
What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.
Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.
About The Job
This job is a member of the Customer Experience and Innovation Delivery Organization within the Customer Experience Division. Responsible for researching delayed and/or misplaced property in order to reunite customers with their belongings in a timely fashion.
Specifically, you’ll do the following:
* Responsible for inventory of contents in customer luggage in order to return property to owner
* Researches lost and found property in order to locate owner to return the property to
* Utilizes programs such as NetTracer, WorldTracer, ePNR, and Chargerback locate customers that may have lost property
* Captures baggage and lost and found data to help stations improve performance
* Teams with other departments and airlines to return property to customers
* Helps maintain organization within the warehouse by scanning and shelving property for continued research
Qualifications
Required Qualifications
* High School diploma or GED equivalency
* 1 year customer service experience
* Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
* Ability to be detailed oriented
* Ability to lift and transport moderately heavy objects such as bags
* Ability to be self-motivated and a team player
* Ability to interact with both internal and external customers
* Demonstrated strong problem-solving abilities
Preferred Qualifications
* Airport baggage service experience
* Knowledge of NetTracer, WorldTracer Baggage System and Shares
* Ability to effectively communicate both verbally and written with all levels within the organization
Additional Locations: None
Requisition ID: 27222
Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas
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