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Job Role
Job Types
Sector
Aircraft type
Shift Leader
Reference
ODSLT58/62/65
Salary
£20,000 - 23,000/annum
Job Location
- United Kingdom -- England -- North West England -- Greater Manchester
Job type
Permanent
Posted
06 December 2017
Closing date
03 Jan 2018 23:59
Our committed team in Manchester are currently recruiting within our Bond and In Flight Catering units. Our units across the UK handle more than 100 million items and produce 15 million meals every year for our customers. Striving to be the UK’s leading In Flight service provider, your role will play an integral part in ensuring that we achieve our goal. If you are a dedicated team player who is focused on customer satisfaction then this role may be a great opportunity to for!
What the role is:
To be a Shift Leader at Alpha LSG you must be an active team member, your role is pivotal in the management of the units ensuring that the workload is completed in accordance with a daily work schedule and information is received and communicated to the appropriate person in a timely and effective manner. You will direct a productive, results driven team in line with specific customer and company standards.
What you’ll be doing will include:
* Ensure work is completed according to daily work schedules and all costs are within agreed targets
* Manage the roster effectively on a shift basis to ensure the work schedule is maintained whilst being mindful of costs
* Responsible for ensuring that team members carry out duties in line with work schedule
* Monitor work, highlight and escalate any issues accordingly
* Ensure the work schedule is maintained by shift, taking effective corrective action as required highlighting any on-going issues to the appropriate Shift Leader/ Team Manager
* Ensure standards of external and internal customer service are met
* Deal with all issues or customer requests in a timely manner, escalating matters which cannot be resolved to the Team Manager
* Adhere to all Legislation, Company Policy and Customer Requirements ensuring team members follow agreed procedures
* Adhere to security regulations and ensure security instructions and procedures are followed at all times
* Ensure familiarity with all Fire Procedures within the unit as instructed through fire training
* Carry out Daily Compliance Checks and communicate any issues appropriately
* Ensure training needs are identified and highlighted to the Team Manager
* Ensure effective handover with colleagues to ensure any issues are dealt with effectively
* Take the appropriate action in the event of a non conformance issue and clearly communicate issues and concerns to the appropriate Team Manager on shift
* Carry out daily, weekly team briefings ensuring that any issues raised are communicated to your manager
What you’ll have will include:
* People management skills, e.g. dealing with performance issues, grievances, holidays, and absence management
* Basic computer skills; Microsoft Outlook, Word and Excel
* Ability to plan, organise and delegate possessing a high attention to detail and accuracy
* Possess a methodical and logical approach to work
* Possess excellent communication and interpersonal skills, both verbally and written, with experience of professionally liaising with colleagues, managers and external customers
* Enthusiastic, self-motivated, proactive and persuasive
* An understanding of health and safety regulations
* An understanding of Warehouse Management Systems and Stock Control
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