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QUALITY AND CUSTOMER CARE TEAM

Mumbai Airport is offering an opportunity with the Quality and Customer Care team:

Key Result Areas & Outcomes expected from the Role:


1. Responsible for handling and resolving customer feedback received through various avenues.

2. Obtaining necessary information/updates from other departments for resolution of the feedback

3. Preparing, compiling and coordinating reports for presentation to the Management

4. Gathering information & data statistics regarding feedback including root cause analysis as well as process improvement opportunities for Management review


Educational Qualification: Graduate

Experience: 2 years to 5 years.

Level: Sr. Executive / Assistant Manager

***Preferably from Airline/Airport background. Please do not submit your profile if you have applied at GVK CSIA in the last 6 Month.

I would like to apply for the post of QUALITY AND CUSTOMER CARE TEAM bases at your esteemed organisation. I have attached my CV.

CV:

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