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Principal Service EngineerRepresentant Technical Consulting and Service Engineering
Principal Service Engineer/Representant, Technical Consulting and Service Engineering
Request Number: SCR
Number of positions to fill: 3
Location: Longueuil (Quebec)
Organisational Unit: 9910-Pt6 A Customer Service
Division: Customer Service
Sector: Service Center
Level required: Salaried L4I
Posting Start Date: 2019-05-28
Organization Profile: Pratt & Whitney Canada is one of the world’s leaders in the design, manufacture and service of aircraft engines powering commercial and regional airplanes, as well as general aviation aircraft and helicopters. Our strong reputation for highly skilled personnel (10,000 employees across the globe), our reliable engines and our exceptional aftermarket support service network attract customers from all over the world (over 190 countries).
General responsibilities of the position: Lead role between the company, OEM, and future field customers to provide technical and Program level input and assistance. Defines upcoming EIS plans and follow through to implementation to include OEM and Company Future Technology needs. Supports the development of innovative commercial offerings to ensure world-class Customer Support. Full participant in Development IPT’s for Aftermarket input and design integration.
Responsible for integration between multiple Programs and departments for seamless Product Lifecycle transitions (Design to Test to EIS to Legacy). This will require participation in ICA creation, validation of troubleshooting, Aftermarket simulations, etc.
Drives future improvements and on-going design needs based on end legacy experience, customer and Company MFA and user experience. Participates in corrective action identification for field issues, special investigations, and product testing.
Level of Responsibility:
Implements functional strategy. Recognized master within discipline, having deep knowledge of theory and organizational practices within a specific discipline. Problems faced are typically complex. Develops and implements new products, processes, standards or operational plans that will have impact on the achievement of functional results. Significantly improves on existing processes and practices. Able to work independently and within a team on multiple Programs at once.
Specific responsibilities of position: Entry Into Service (EIS) coordinator for Turbo-Prop Market:
Lead EIS activities, internally and with OEM.
Lead Aftermarket requirement definition, deliverables and execution plan, including budget.
Drive EIS governance, including IPT, Monthly review, Gate review and EIS Journal
Organize and lead required cross-functional workshops
Support Digital deliverables, including onboarding, Apps development.
Lead EIS Support Processes module, define requirements, drive deliverables and execution plan.
Support development of commercial offering
Support Passport, TCM and OEM events.
Support customers outreach strategy.
Initiate and lead Customer Advisory Board process and input of feedback into the Program.
Qualifications required: · Bachelor degree with a minimum of 10 years experience
· Master degree with a minimum of 7 years experience
Field of studies: Aeronautics, Aerospace Engineering, Mechanical Engineering
Additional Information: Leadership and project management are key competencies in this role.
Strong people and communication skills.
Good technical, product knowledge (Turbo-prop engines) and Customer Service.
Solid computer skills (PowerPoint, Excel, Word, Power BI, etc.)
Occasional business trips.
Bilingual French/English
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