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OEM Account Manager
Requisition ID: 16459
At Collins Aerospace, we’re dedicated to relentlessly tackling the toughest challenges in our industry – all to redefine aerospace.
Created in 2018 through the combination of two leading companies – Rockwell Collins and United Technologies Aerospace Systems – we’re driving the industry forward through technologically advanced and intelligent solutions for global aerospace and defense. Every day we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever. Together we chart new journeys, reunite families, protect nations and save lives. And we do it all with some of the greatest talent this industry has to offer.
We are Collins Aerospace and we hope you join us as we REDEFINE AEROSPACE.
Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means we’re helping passengers reach their destination safely. We’re connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.
We are currently searching for a OEM Account Manager to join our team in Telecommuter Missouri1 (0025). A comprehensive relocation package is available for qualified candidates. Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the globe choose Collins Aerospace as the place to build a rewarding career, while helping create and deliver communications, integration, and engineering solutions that our global customers demand so that our world keeps moving and stays connected. It’s an exciting time to become a part of our team. Join us and discover how high your career can soar at Collins Aerospace.
Job Summary
The ideal candidate will be responsible for creating and growing relationships with customers, prospective customers, Original Equipment Manufacturers (OEMs), and Service Centers in their assigned account areas.
Your primary area of support will be the Midwest US Region with preference near St. Louis, MO, or other as deemed valid by the business unit (relocation assistance available for qualified candidates).
Job Responsibilities
* Provide onsite technical guidance for all ARINC Direct products and services, including flight planning, weather, and flight deck and cabin communications systems (e.g., VHF, Inmarsat, Viasat, and Iridium data / voice services).
* Provide onsite avionics configuration support, troubleshooting support, and comprehensive training on the use of ARINC Direct applications to a diverse customer base. Candidate will be identifying and working problems in both the flight deck and cabin environments.
* Manage relationship within your assigned OEMs, completions centers, and service centers.
* Identify new sales prospects within your accounts, including customers taking delivery of new aircraft.
* Introduce ARINC Direct to new operators; upsell ARINC Direct products to existing customers.
* Gather account requirements and act as a liaison between customers, prospects, OEMs, Service Centers, other Rockwell Collins – ARINCDirect staff, and the ARINC Direct business unit. Identify obstacles to product growth and propose solutions / action items. Serve as a customer advocate.
* Assist with Technical Publication writing and updating.
* Assist other regional managers when necessary.
* Coordinate the ARINC Direct account activation / commissioning processes. Submit required forms, configure, test, and train new services including ACARS, Iridium, Inmarsat, and Viasat services.
* Work closely with system and software engineering on product enhancements.
Basic Qualifications
* Bachelor’s degree in appropriate discipline or in the absence of a degree six years of related experience.
* Degree in Aviation / Technical related field desired.
* CompTIA Certifications (i.e. A+, Network+, Security+) either current or able to obtain within 2 years of being hired.
* Four (4) or more years of experience in aviation or transportation industry with the following:
* Technical engineering
* OEM sales, completions, service centers or avionics technician with an authorized service center or repair facility.
* Business aviation experience in one or more of the following areas:
* Customer support functions, including account management
* Field service representative
* Aircraft sales / brokerage, aviation management, aircraft completions, FBO operations, or related field / position.
* Knowledge of business jet cabin voice and cabin communications protocols and technologies.
* Working knowledge of computerized flight planning, aviation weather reporting systems, aircraft communications, including but not limited to, ACARS and SATCOM systems in the flight deck and cabin environments, cabin communications, networks, satellite television.
* Strong technical writing skills.
* Bilingual (English and Spanish) preferred.
Key skills for success:
* Ability to work remotely.
* Motivated self-starter with problem-solving talent and ability to work independently.
* Excellent communication and interpersonal skills and ability to prepare and present reports and briefings in a clear and concise manner to internal and external customers.
* Detail-oriented, highly organized with the ability to work on multiple accounts and activities simultaneously.
* Ability to work well in dynamic environment and to anticipate and mitigate problems. Good conflict resolution skills.
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other — propel us all higher, again and again.
Some of our competitive benefits package includes:
* Medical, dental, and vision insurance
* Three weeks of vacation for newly hired employees
* Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution
* Tuition reimbursement
* Life insurance and disability coverage
* And more
Apply now and be part of the team that’s redefining aerospace, every day.
Collins Aerospace is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, gender, sexual orientation, gender identity, disability, protected veteran status or any other protected status.
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