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MECHANICAL REPAIR TECHNICIAN
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Location: Fort Collins
Job type: Permanent
Aircraft type:
Contact:
Sector: Operations
Job Role:
Description
Position Purpose
Under general supervision position reports to Operational Leadership. Position completes: disassembly, re-assembly, test, part re-use evaluation, diagnosis, and correction of problems.
Position completes warranty and/or repair of inactive products, current production products and customer owned products.
Position requires limited internal customer interface with engineering to provide support in troubleshooting product and process problems, product warranty evaluation, work estimation.
Position requires limited external customer contact.
Essential Functions
* Receives customer product returns, makes decisions on product dispositions; use, upgrade or replace.
* Prepare basic reports (eg- investigation reports, tear-down reports) for Engineering (eg - Product Engineering) and other stakeholders (including customer)
* Complete test as received with consideration for product and safety related observations; avoiding damage to product.
* Perform flat rate repair, basic disassembly, and evaluation of components; returning product to usable condition.
* Utilizes flat rate sheet for pricing reference purposes to facilitate the repair and communication required.
* Evaluate and trouble-shoot for root cause of failure as initial point of product analysis. Compare findings against standards; elevate as needed in pursuit of conclusions.
* Completes applicable sections of Warranty/Repair Reports on returns and sign-off on in OEINVST.
* Assists with the set up of necessary repairs and tests.
* Communicate directly with engineering on evaluation findings; may include written documentation and/or pictures of product
* Provide detailed dis-assembly report and documentation with pictures per customer request.
* Conduct disassembly in support of cost estimation; may review catalogue component pricing.
* May participate in continuous improvement activities.
Other Functions
* May provide basic technical information in support of communication to customer, on usability of obsolete product transitioning to replacement product.
* May review inventory exchange pool; may request an order to master scheduling for additional inventory.
* May partner with CSR team to respond to independent customer inquiries. May gather material and labor data from WISE to support CSR response to customers.
* May participate in assessment of recommendations for engineering repair or remanufacturing decisions.
* May participate in collaboration with engineering to make decisions on strategy and scope of repair.
Qualifications
Job: Repair & Maintenance
Primary Location: United States-Colorado-Fort Collins, Drake Campus
Organization: Woodward
Schedule: FULL TIME
Shift: 1st Shift / Day Job
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