Start your job search

Managed Services Apprentice

What the role is:

The successful candidate must be able to communicate with both our external internal and external customers at all levels and across all sites. They will need to assist with varied day-to-day managed services co-ordination and respond to customer support requests via phone, and email, adhering to SLA guidelines reflective of the contracted services.

What you’ll be doing:

*

Interacting with the airline customer personnel at all levels

*

Ensure clear up to date knowledge of the expected service standards both internally and externally

*

Co-ordinating all day-to-day customer operational requirements

*

Developing, updating and documenting procedures and policies outlined by the customer as required

*

Effectively communicate with operations instructing on any relevant procedure changes directed by the customer

*

Checking airline flying programmes, issuing amendments and variations to operators

*

Attend weekly conference calls with customers to review any current issues or any changes within the operations that could have an impact on ‘On Time Performance’

*

Ensure plans are up to date and liaise with external stakeholders to co-ordinate the management of key contracted managed services such as:

Equipment and Par Level management, including overseas liaison

Equipment stock-takes for all airlines

*

Control outsourced warehousing and transportation services for key airline goods e.g. cleaning

*

Plan aircraft galleys, producing loading diagrams based on stock demand and customer requirements

*

Be responsible for the (hand held) Technology Device management which includes reporting on stock control, managing repairs processes and audit control

*

Collect information returned from the unit’s, prompting managers when there is a delay

*

Provide all end of month statistics required, relevant to the key managed services in preparation for the board reports e.g. delays, meals produced, trends

*

Be responsible for cross referencing billing and invoices documentation relevant to key managed services and liaise with finance for processing

*

Providing operational support to the units, coordinating day-to-day service requirements

What you’ll have:

Essential

*

Evidence of previous Customer Account administration experience

*

Excellent PC skills to include PowerPoint, Excel and Word

*

Evidence of good interpersonal, communication and teamwork skills

Desirable

*

Able to work under pressure

*

Good attention to detail and accuracy

*

High level analytical and numerical skills

*

Enthusiastic, self-motived, proactive and persuasive

I would like to apply for the post of Managed Services Apprentice bases at your esteemed organisation. I have attached my CV.

CV:

I agree to Terms and conditions* and Privacy Policy* and Site Usage Policy*

I don‘t want to receive regular notifications (in a form of newsletters) on new/featured Job Listings sent to my e-mail.