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IT Support Second Line
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Location: Farnborough
Job type: Permanent
Aircraft type:
Contact: Emma Medhurst
Sector: Aviation
Job Role:
HRGO Recruitment have a new opportunity to work with the exciting world of Aviation Technology.
Position: 2nd Line IT Support
Location: Farnborough
Salary: £25 - £28k depending on experience
What you will do
- You will support and maintain clients core infrastructure, which will cover servers, networks, telecoms, firewalls to start with.
- Manage incidents and requests through to completion
- Support new IT projects, this could include commissioning and decommissioning of new systems
- Liaising with customers and 3rd party software vendors and suppliers.
Who you will work with
- You will work in a team of 2nd line IT support agents.
- The second line have an important part to play with training and supporting the 1st line support agents, so being a good team player is important
- Your reporting line will be the Service Desk Manager who overseas 1st and 2nd line support teams.
Who you are
- Love to share innovative ideas
- Enjoys keeping up to date with new technologies within the industry
- Passionate about moving forward in all technologies
- Enthusiastic about training new and up and coming 1st line support agents, and helping them on the path to 2nd line support
- want to grow with the company
Experience
- 3 years experience in IT line support
- have worked with and experience of an ITIL environment
- MS server 2012 & 2016, active directory, file permissions
- DHCP / DNS Services & firewalls
- Good understanding of MS SQL, IS SharePoint, MS Exchange, RDS and terminal Server.
We look forward to receiving your CV.
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