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Instructor CS Training

Instructor CS Training

Job Locations: US-CO-DENVER

Posted Date: 20 hours ago(2/20/2019 10:21 PM)

Requisition ID: 2019-6484

Category: Customer Service/Support

Close Date: 3/5/2019

Operation: No

Primary Job Duties

This is a temporary instructor positon expected to last for one year.

* Work directly with Manager CS Training/UAX and supervisors
* Assist in creating computer-based learning experiences and classroom learning experiences for all types of functions
* Instruct and facilitate computer instruction, eCampus modules, CRO class and soft skills
* Develop and/or maintain programs as assigned or as per individual areas of expertise
* Continually search for new, innovative, more efficient and/or safer methods of operation in station and training environments
* Know, understand and include in training materials, all policies, procedures, and FAA/TSA requirements currently in effect. This includes: updating material, communicating changes to appropriate parties in a timely manner and advising peers and management of any known changes
* Effectively transfer information to students so each student has the necessary knowledge to complete his/her job in a safe, organized and intelligent manner. Information is transferred via one or more of the following: written modules, manuals, handouts, PC driven programs, videos, lectures, demonstrations. Instructor must use current materials. Instructor may not merely provide written material to the student and read to the class from the same material
* Ensure instruction remains on-task and is motivating
* Keep accurate class records and provide required information to Administrative Assistant in a timely manner
* Evaluate students and provide feedback on students’ performance to Department Manager and students’ Station Managers, as required. Report problems immediately to assigned supervisor or supervisor on duty
* Complete reports in a timely manner
* Assist with training and opening of both contract and SkyWest Stations
* Ensure safety is a priority with all Customer Service employees by continually focusing on safety during all phases of instruction, observing operation at stations and while transiting stations. Report discrepancies in writing to the assigned supervisor or supervisor on duty
* Work with individual station trainers and Station Managers to ensure consistency with department philosophy and in teaching current policy/procedure
* Frequently travel to stations for OJT and instruction; assist station when limited staffing occurs or upon opening and/or closing of stations (also applies to stations handled under contract)
* Assist Customer Service Department and other departments with special projects or programs. Other duties and assignments as needed
* Fulfill assignments as requested by Manager, Supervisor, Director or Vice President

Minimum Requirements

* Two years in an airline customer service position or two years in an instructor-type position. Prefer supervisory or managerial experience, but not required
* Excellent communication, editing and writing skills with emphasis on quality and thoroughness
* Energetic, creative, individual; proponent of change
* Skills for developing quality programs and people
* Applicant may not have any current counseling statements or similar disciplinary action in personnel file
* Willing to travel extensively
* Ability to work well under pressure
* Team-player, people oriented
* Innovative, self-motivated
* Previous facilitated learning development experience helpful
* Proficient in MS Word and Excel
* Type at least 30 words per minute
* Working knowledge of Microsoft PowerPoint, Flash and other development software helpful
* Familiar with customer service and SkyWest philosophy
* Thorough knowledge of all policies as outlined in all station and operations manuals
* Possess current knowledge of all FAA/TSA or other federal mandates; including, but not limited to:
* Disabled Passengers
* Security
* HazCom
* Baggage operations
* Air Cargo operations
* DG/HM
(Specifics covering each of the above can be found in the current Customer Service Training Outlines, Station Manuals, Operation Manuals, Passenger Service Manuals.)

Physical and Other Requirements

* Ability to travel
* Ability to periodically stand, walk and sit

To apply, please complete the on-line application (qualified applicants will be contacted).

This job posting may have an additional video interview requirement. Please monitor your email and junk folder for additional instructions.

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