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Flight Crew People Services Manager Absence
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Location: Hong Kong
Job type: Permanent
Aircraft type:
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Sector: Flight Crew
Job Role: Senior Manager Jobs
Department: Flight Operations
Reports to: Head of Flight Crew People Services
Purpose:
* To maintain oversight of the entire Absence Management function and team, and ensure jurisdictional compliance of the relevant Absence Management / Attendance Policies and Processes, relevant Sick Leave policies and Medical Clearances in conjunction with the Cathay Pacific or Cathay Dragon People Services Manager.
* To provide support to all areas of the Absence Management Team (AMT), and assist where necessary.
* To be responsible for identifying potential areas of automation and improvement where possible, to improve the efficiency and effectiveness of the team.
* To provide regular reports and updates to the Head of Flight Crew People Services.
Responsibilities:
* Maintain oversight and management of the Absence Management Team (AMT)
* Update Senior Management on significant absence and sickness related matters
* Accountable for the effective execution and management of the Pilots Absence / Attendance Management policies / processes and relevant Sick Leave policies. Where areas of improvement have been identified, the AMT Manager will be responsible for driving these efficiency improvement projects
* Monitor absence trends in all jurisdictions, manage all absence related issues and drive actions to resolve trends and issues where necessary. Strive to achieve the agreed sickness rate target for each year to minimise manpower costs
* Document and review patterned Long Term Sick
* Represent the Absence Management Team to work in partnership with Corporate Medical and the Fleet Office on Flight Crew’s sickness and absence related issues. Attend review meetings with Flight Crew under the ‘Stages’ of the Absence / Attendance Management policies if required.
* Advise Flight Crew on absence and sickness policies, and the Medical Clearance process. Ensure the effective education of Flight Crew in their obligations to Cathay Pacific or Cathay Dragon and the Hong Kong Civil Aviation Department (HKCAD) in regards to absence. This includes documentation and reporting requirements.
* Handle difficult questions, and manage these situations through influencing and education. Liaise with Fleet Office in situations that require further attention and care from the Flight Crew People Services Managers.
* Work with service providers with the objective of reviewing or formulating new strategies to address absence issues.
* Maintain and update letter templates to be sent to Flight Crew in the event of noncompliance or required follow up.
* Assist the Absence Management Executive in the oversight of sick allowance payments.
* Support the Absence Management Executive in ensuring that the Medical Clearance process is managed effectively, and minimise roster disruptions.
* Provide additional necessary support to the AMT where required.
* Carry out any other duties as assigned by Head of Flight Crew People Services.
* Preserve the confidentiality of privileged, sensitive or otherwise confidential company and individual employee information.
Requirements:
* University degree in HR or related discipline.
* Minimum 8 years of airline or professional experience working with people of different levels and cultural backgrounds.
* At least 5 years of previous leadership and people management experience, ideally in multinational organisations.
* Solid experience working in a collaborative environment, with the ability to effectively interact with management teams at all levels of seniority.
* Good knowledge of the relevant ordinances and best practices to ensure legal and contractual compliance. Knowledge on other countries’ legislation will be an added advantage.
* Knowledge of pilots’ policies and procedures, and a good understanding of the pilots’ culture would be an advantage.
* Strong communication, influencing and interpersonal skills.
* A strong driver of change and development.
* Excellent command of spoken and written English.
* Computer literacy, proficient in MS Office applications.
Competencies:
* Setting Directions
* Leading and engaging teams
* Driving business performance and change
* Developing and recognizing others
Application Deadline: 8 Sep 2017
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
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