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First Host London Heathrow

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Location: London, South East, London Heathrow Airport
Job type: Permanent
Aircraft type:
Contact: HR
Sector: Hospitality, Airport
Job Role:

• Based at Heathrow T3
• Premium customer service role in dynamic operational environment
• Full time, ongoing role
• Take your customer service career to the next level

No matter where we are in the world, seeing our red roo take to the skies fills us with pride. You might be most familiar with the experience of our products and services, but there’s much more to us we’d like to tell you about.

Our offshore ports each have a personality of their own. When you’re part of the offshore Qantas family, you might be physically apart but you’re still a close part of our team.

Your new role as First Host will see you be responsible for delivering a premium experience to Qantas’ passengers and continuously striving to create memorable moments for our customers. You will play an active role in the operation by overseeing the coordination and supervision of our ground handling agents and ensuring that on-time performance is achieved. You will be the front face of our Lounge reception and have responsibility for disruption management. This is a dynamic role for someone who prides themselves on their strong communication and exceptional problem solving skills.

We won’t settle for anything less than the best outcome. We’re a high performing team, and we each have the opportunity to add value and make an impact on the business.

You’ll have –

• Demonstrated premium customer service experience – experience in a similar role with an airline would be considered highly advantageous
• Exceptional written and verbal communication skills
• Flexible, proactive, with a ‘can do’ approach and superior problem solving skills
• Exceptionally high standards of personal presentation
• Ability to work a 24/7 rotating roster
• Physical fitness including an ability to carry up to 28kg
• Experience working with airline check in and ticketing systems would be considered highly advantageous
• Unrestricted working and living rights for the UK

 Please note, a minimum of 3 years experience with a premium carrier is preferred.

We are committed to creating an inclusive workplace.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close Sunday, 8 October 2017, however shortlisting for this role will commence immediately, so prompt applications are encouraged.

I would like to apply for the post of First Host London Heathrow bases at your esteemed organisation. I have attached my CV.

CV:

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