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Desktop Support Technician

Position Description:

The Desktop Support Technician performs technical work throughout the entire IT systems development lifecycle: analyzing IT needs, researching options, designing and presenting solutions, implementing and supporting installations. Focusing on technical functionality and innovation he will work with the IT Team to secure and stabilize current systems, while enhancing and developing new technology. The position will support all levels of IT including: servers, workstations, networking infrastructure, mobile devices, software, printing services, and communication services.

•Responsible for providing help desk and desktop support for all employees including desktop, laptop, mobile and remote access

• Manage Help Desk ticket flow and escalate as needed

• Manage user account information, permissions, and rights, documented to support audit compliance

•Support a mixed environment of Windows XP/7/8/10 – using Office 2010-latest version and Office 365

•Hardware support – break/fix, troubleshooting, replacements, moves, adds, changes, upgrades, etc.

•Software support – back-ups, imaging of PC’s, installation, password resets, etc.

•Maintain compliance with all regulatory standards and contribute to process evaluation and improvements

•Monitoring production environment servers

•Clear oral and written communication skills

•Other tasks as assigned by IT management

Position Requirements:

Associates degree in Computer Science or MCSA, A+ and Network+ certifications required.

•Ability to travel up to 20% of the time
•U.S. Person

Ability to work both independently and as an IT team member to provide extended day coverage to our users.• Hours of work required: Full time, Mon-Fri 8:00 AM – 4:30 PM (some occasional evening and/or weekend hours as needed)

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is not exposed to weather conditions and the noise level in the work environment is usually moderate.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

I would like to apply for the post of Desktop Support Technician bases at your esteemed organisation. I have attached my CV.

CV:

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