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Customer Support Engineer
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Location: Jacksonville
Job type: Permanent
Aircraft type:
Contact:
Sector: Operations
Job Role:
Customer Support Engineer
Location : Location
US-FL-Jacksonville
Requisition ID
2019-3234
Category
Quality
Segment
Kaman Aerospace
Shift
Shift 1
# of Openings
1
Posted Date
2 months ago(4/2/2019 1:51 PM)
Overview
kaman-aerospace-logo-icims
We have a rare opportunity for an experienced, self-motivated Customer Support Engineer to join our Aerosystems team. In this role you will provide on-site interface support for a customer located in Amarillo, TX and will be responsible for performing a variety of technical and administrative duties in the coordination of activities related to meeting production schedules and goals. Additionally, you will assist in all phases of the program development to ensure an adequate understanding of technical, quality, and business requirements.
Essential Duties and Responsibilities
As a Customer Support Engineer, your duties will include, but are not limited to, the following:
* Monitor manufacturing nonconformance’s and provide support to Customer with containment and stock screening to prevent additional rejections.
* Review potential nonconformance’s with customer and provide business visibility of real-time customer concerns or issues.
* Help develop long-term customer relationship. Act as the key onsite customer service representative
* Communicate with internal Kaman teams and customer representatives on a frequent basis to establish and maintain superior project communications.
* Promote and coordinate good customer relationships to include world class execution of existing business engagements to help leverage new business opportunities.
* Participate in Customer meetings to provide real-time corrective actions and counter measures.
* Coordinate with various internal groups and work from established program plans to develop, maintain, and monitor schedules.
* Perform diversified analytical duties related to the identification and resolution of production management problems associated with assigned projects to meet program schedules.
* Provide technical direction, when appropriate, to operations/support personnel in the performance of scheduling/expediting duties.
* Collect and disseminate customer, competitor, and market intelligence.
* Other duties as assigned by respective members of Kaman Jacksonville Management Team
Qualifications
* Bachelor’s degree with ten plus years of experience in project management, business development, and/or operations preferably in the aerospace industry. Technical degree preferred.
* Must have experience with Microsoft Office products (Word, Excel, Project, and PowerPoint) as well as good computer skills. Experience using customer Internet portals preferred.
* Experience with manufacturing MRP systems (WDS preferred).
* Must be willing to make frequent trips to the DFW, TX area and to Jacksonville, FL
* Position is based at Bell Helicopter, Amarillo, TX.
* Must have five plus years interfacing with customers.
* Working knowledge of aerospace sheet metal and machined products, as well as structures.
All positions at Kaman Aerospace Group require access to information or technology that is subject to the International Traffic in Arms Regulations (ITAR) and other US government security regulations. These laws do not permit access rights to non-US citizens or to other unauthorized individuals. Therefore, presently, all applicants must be US Citizens or US Permanent Residents ("green card holders") and/or otherwise comply with ITAR requirements for access rights to be considered for a position
Kaman Corporation considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender identity, national origin, ancestry, protected veteran or disability status or any factor prohibited by law. Kaman Corporation and all of its related companies fully endorse equal opportunity for all. Kaman provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures and/or process. Please inform us if you need assistance completing any forms or to otherwise participate in the application process. For more information, please click here for a notice that provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs (OFCCP).
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