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Customer Support Engineer

Job Purpose

To provide professional, technical and commercial support to meet customer requirements, ensuring the highest level of customer service is achieved.

Main Responsibilities

• Identify opportunities for business development within existing customer base reporting competitive activity
• Visit customers as and when required in order to evaluate needs and build positive relationships
• Produce work instructions in line with log book requirements, OEM specifications and Customer Special Requirements (CSR).
• Ensure technical compliance with relevant industry standards, OEM and regulative authorities
• Agree realistic turn round times (TRT) and promised delivery dates (PDD) with the internal and external customers when required.
• Participate in the Technical Publication Review process and approve changes to in-house systems
• Ensure technical documentation is updated as required
• Produce customer finding reports and other relevant information as required
• Prepare cost estimates to submit to external customers if required
• Provide technical advice and support and training to the internal customer
• Carry out analysis of test data through liaison with the Test Cell
• Provide technical/engineering support to customers during field visits and in response to incoming queries
• Collate and quantify information to enable the release of the product within statutory requirements
• Participate in defect investigations and incident report investigations as required.
• Active participation in the Material Review Board
• Participate in Out of Hours support

Other Responsibilities

• Adhere to Health and Safety requirements and regulations
• Adhere to the Company Information and Protection Policy (IPP)
• Comply with statutory requirements and regulations and Company requirements
• Carry out any other reasonable request which is for the benefit of the business
• Self-development will be the responsibility of the post-holder.  Training and development will be identified and opportunities sought to increase personal effectiveness
• Assist in the of training team members ensuring best practice standards are maintained
• Maintain positive working relationships with internal and external departments

Any other duties that may reasonably be requested by the management team

Knowledge, Skills and Experience

• Formal education preferably HNC/degree level
• Experience in a customer facing role ideally in engineering
• Expertise in the commercial and engineering aspects of the industry

 

Please apply by sending a copy of your current CV and a covering letter.

The closing date for applications is 20^th July 2018.

 

Salary and benefits will be discussed at the interview stage.

I would like to apply for the post of Customer Support Engineer bases at your esteemed organisation. I have attached my CV.

CV:

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