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Customer Services Officer

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Customer Services Officer

Job Locations

IE-Dublin

Job Post Information* : Posted Date

2 days ago(31/10/2018 15:42)

ID

2018-2085

Number of Openings

1

Category

Other

Overview

A temporary position in the Customer Experience Department for the role of Customer Experience Officer has arisen. This position is a non-shift position and is required to cover maternity leave. This position reports directly to the Customer Experience Manager.

The main purpose of the role is to investigate and respond to all customer feedback received on behalf of Dublin Airport, in a timely and efficient manner. All feedback must be recorded and form the basis for monthly and quarterly reporting. The Customer Experience Officer is an evolving role and the successful candidate will be expected to display flexibility in this regard.

Qualifications

* Strong verbal and written skills (English language)
* Highly motivated, with the ability to work in a customer service environment
* Excellent administrative skills
* Excellent analytical and writing skills
* Excellent communication and interpersonal skills
* Professionalism and attention to customer service, quality goals and standards
* Proven problem solving ability
* A flexabile can do attitude
* Basic IT skills including MS Word/Excel/Outlook
* Capable of working in a team environment
* Previous experience working in a customer service environment desirable
* Knowledge of company structure desirable
* Committed to daa values

Responsibilities

* Administering the customer comment system for Dublin Airport and examining critical areas
* regarding customer service standards and assisting in the development of potential solutions
* Acknowledging, investigating and responding to customer feedback received via letters, telephone, email, website, social media and any other format and ensuring follow up action is carried out
* Monitoring recurring themes and reporting on trends
* Researching and developing new quality and customer experience initiatives
* Development and delivery of Customer Service/Experience Training for operational staff
* Preparing ad hoc reports as required
* Administration of customer experience and quality projects, as required
* Carrying out any other administrative tasks, as required

I would like to apply for the post of Customer Services Officer bases at your esteemed organisation. I have attached my CV.

CV:

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