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Customer Service Representative
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Location: Grand Junction
Job type: Permanent
Aircraft type:
Contact:
Sector: Airport
Job Role:
DEPARTMENT LINE
SUPERVISOR CUSTOMER SERVICE REPRESENTATIVE LEAD
JOB SUMMARY
This hourly, non-exempt position requires excellent customer service and attention to detail. The job includes varying amounts greeting customers, providing customer travel and customer amenity assistance. Telephone operation and radio communication is critical. Customer invoicing is required. FAA, OSHA, EPA and other safety rules must be followed. Customer service must be maintained at the highest level with a positive and friendly appearance. Job duties will vary each day and are designated by the Customer Service Representative Supervisor.
ESSENTIAL FUNCTIONS
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Greeting customers with an energetic, friendly appearance.
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Providing customer support for passengers and crew, including coffee, assisting in ground transportation and hotel reservations.
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Preparing customer invoices and the required background work associated with billing.
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Park aircraft on occasion.
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Answering telephones and dispatching information by radio.
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Any other job-related duties as assigned by supervisor or management.
JOB SPECIFICATIONS
Education
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High school diploma or equivalent.
Experience
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Customer service experience preferred.
Initiative
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Self-motivated.
Set priorities and maintain a rapid pace.
People oriented work style.
Capable of working with minimal guidance.
Responsibility
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Attend work every day as scheduled to include overtime and weekend assignments. Notify supervisor in advance of shift starting if unable to work.
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Must have reliable transportation to get to work each and every day.
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Must perform all work in accordance with Federal Aviation Administration and OSHA guidelines.
Follow all company rules and FAA regulations during performance of duties.
Maintain customer oriented work habits for oneself and the department.
Flexible work schedule.
Must be able to prioritize job duties and handle multiple tasks.
Must be accurate in data entry.
Contacts
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Line Technicians and Customer Service Representatives.
Customer Service Representative Supervisor and Line Supervisors.
Team Leaders or technicians from various departments.
Customer and outside vendors.
Physical Requirements Lift at least 20 lbs.
Sit at desk and computer for extended intervals.
Walking of short distances routinely, bending, squatting and sitting.
Routine or repetitive physical motion with arms and hands.
Mental Requirements Understanding of regulations and guidelines.
Must be alert and aware of surroundings.
Work with others in a professional manner.
Work with new or upgraded computer systems.
Very good customer service skills.
SupervisionWill work under supervision of Customer Service Representative Supervisor.
Working Conditions The majority of the work will be in the front desk area.
Work outside during aircraft taxiing may occur.
Varied positions in and around the front desk area.
Must work holidays.
Occasional overtime may be required.
Equipment UsedComputer systems, personal computers operating with Windows, Word, WordPerfect, Excel, Access and others.
Multi-line telephone, FAX, photocopiers and calculators.
Courtesy van.
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