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ConsultantSr Consultant IT Design Thinking

Location: AA Headquarters 2 (DFW-HDQ2)

Additional Locations: None

Requisition ID: 27982

Overview

Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.

You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

​This job is a member of the Information Technology Team within the Information Technology Division. The Design Thinking Coach will use their Design Thinking expertise to provide exceptional experiences for American Airlines customers. The primary mission is to teach Design Thinking methods and principles while helping the User Experience (UX) organization establish an enterprise Design Thinking practice at American Airlines. You will focus on portfolios/products where we can have quick wins and gain traction for continued investment in Design Thinking as a methodology to help our organization be customer centric and business outcomes driven. You will be a trained UX practitioner who can lend your skills to the teams you work with and enable customer centric outcomes.

Specifically, you’ll do the following:

* Leads and facilitates Design Thinking sessions and workshops for large diverse teams

* Develops Design Thinking facilitators by starting with the UX organization and then creating an adoption plan that enables others in the enterprise to be facilitators

* Shares and documents Design Thinking facilitation tips and best practices

* Provides reusable templates for Design Thinking activities

* Evangelizes and articulates the value of Design Thinking at organizational and enterprise levels

* Mentors the UX organization on how to drive measurable change across American Airlines toward the adoption of Design Thinking

* Establishes Design Thinking as a practice with the ability to scale it across the enterprise.

* Provides training to individuals that demonstrate the appropriate skills to become Design Thinking Practitioners company wide

Qualifications

​Required Qualifications

* 5 years of experience as a UX practitioner with a proven track record at large enterprises or highly matrixed organizations

* Established leader / role model for Design Thinking and/or UX

* Exceptional leadership, facilitation, presentation, communication and negotiation skills

* Strong ability to closely collaborate with business, creative, and technical types

* Strong understanding of prototyping and ideation

* Experience with portfolio and product based work environment

* Ability to work in quick-paced environments with desire to meet deadlines

Qualifications (Continued)

Preferred Qualifications

* 10+ years of experience as a UX practitioner with a proven track record at large enterprises or highly matrixed organizations

* Certification in Design Thinking

* Graduate degree (Design Thinking, User Experience, Human-Computer Interaction, or similar field)

Additional Locations: None

Requisition ID: 27982

Nearest Major Market: Fort Worth

Nearest Secondary Market: Dallas

Job Segment:
Marketing Consultant, User Experience, Consulting, Marketing, Technology, Service

I would like to apply for the post of ConsultantSr Consultant IT Design Thinking bases at your esteemed organisation. I have attached my CV.

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