Start your job search

Concierge

PRIMARY FUNCTION:

Responsible for the care and comfort of customers, providing a unique customer experience based off individual preferences. Serves as the customer’s on-site resource for hotel, transportation, meal reservations and additional requests from the customer prior to and during their visit. Welcomes visitors, employees and customers and directs them to the proper contact. The Concierge engages in numerous face-to-face, telephonic and written exchanges throughout the course of their responsibilities. The anticipated effect is to help nurture a strong desire in the customer to return to the Textron Aviation Service facility. The concierge is a key liaison-building asset to management and enlightens management of concerns, trends and insight gained through customer interactions.

JOB DUTIES:

I. Ensure Customer Business Center and lobby is clean, organized and inviting. Including the assurance that equipment and furniture is presentable in customer accessible areas

II. Provide strong customer coordination and aspiration to provide excellent service to all customers at all times.

III. Follows proper phone procedures and etiquette, no cold transfers.

IV. Ensure refreshment area is clean and stocked

V. Ensure magazine racks are stocked, neat and up to date

VI. Greet customers in a friendly and consistent manner

VII. Provide customers with assigned work spaces and internet access information, as requested

VIII. Provide customer assistance in obtaining reservations for transportation, lodging, meals etc.

IX. Offer information on local attractions, restaurants, and events in the area

X. Oversees utilization of courtesy car, per approved standard operating procedure

XI. Ensures all visitors sign in and wear corporate approved visitor badge

XII. Meet with local accommodations and attractions annually to negotiate corporate discounted rates for customers

XIII. Flight following duties via FlightAware FBO Toolbox; to include but not limited to inbound and departing customers.

XIV. Continuously maintain Salesforce customer preferences data and input

XV. Proactively update and maintain visitor log input in customer preference data base, currently View360, with input from Customer Service Representative’s for each departing customer

XVI. Assists in administrative duties as required

Must be able to obtain and maintain an Airport Security badge through the local airport authority (if applicable).

Work Days: Wednesday - Saturday

Work Hours: 9:30 am - 8:00 pm

I would like to apply for the post of Concierge bases at your esteemed organisation. I have attached my CV.

CV:

I agree to Terms and conditions* and Privacy Policy* and Site Usage Policy*

I don‘t want to receive regular notifications (in a form of newsletters) on new/featured Job Listings sent to my e-mail.