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Citrix Engineer Jetstar

Jetstar thrives on innovation! We are always looking to employ ambitious and proactive professionals to help our business work smarter and more efficiently. You will be encouraged to think innovatively whilst developing and maintaining best practice.

As the Citrix Engineer, you will be responsible for Jetstar’s Citrix environment performance, reliability and availability. The role is a split between managing BAU escalations as the 3rd level support engineer and being involved in projects that require Citrix SME knowledge and support. The role may also be required to travel to various Jetstar operational locations.

Key responsibilities of this role include:

• Provide technical input and recommendations on policies, standards, practices and procedures for the Jetstar Citrix environment
• Provide 3rd level support to external BAU support teams and engage with the end user community where necessary for incident resolution
• Working with the BAU teams, recommend and consult to the processes for maintaining Citrix services
• On-going monitoring of Citrix server’s performance and health
• Ensure accuracy of the Citrix environment documentation and process to maintain currency of that documentation.
• Contribute to Knowledge articles for front line support staff to provide timely end user support.

To be successful in this role, you will need to demonstrate the following skills, qualifications and experience:

• 3-5 years’ experience in managing a Citrix environment that operates across multiple Data Centres in multiple countries, including multiple language support
• Citrix training certification desirable
• Microsoft certified engineer desirable
• Experience in large corporate environments
• A can-do attitude and a desire to solve issues at the first attempt
• Someone highly analytical and adaptable.

About Us
The Jetstar Group has airlines in Australia, New Zealand, Singapore, Japan and Vietnam. Since launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 130 aircraft.

Our Culture
Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.

Our Benefits
Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.

I would like to apply for the post of Citrix Engineer Jetstar bases at your esteemed organisation. I have attached my CV.

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