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Assistant Manager Customer Experience Food Beverage

Location: Hong Kong

Department: Customer Experience and Design

Report to: Customer Experience Manager – Food & Beverage

This position will play a key role in bringing our new F&B vision to life and help make F&B a brand differentiator for Cathay Pacific and Cathay Dragon. With a passion for food and customer, the position holder will be responsible for designing the new F&B proposition and managing food and beverage projects across inflight and lounges. He/she will use customer insights to define, design and deliver the new F&B proposition working with a diverse range of stakeholders. He/she will also use insights and work with delivery partners to continously improve the F&B experience. With an innovative, can-do attitude, he/she will embrace change and challenge the norm to help deliver a unique dining experience.

Key responsibilities

* Support the design and development of the new F&B proposition across inflight and lounges using customer insights

* Manage projects that bring the new F&B proposition to life

* Collaborate with delivery teams to ensure the new F&B proposition is deliverable and commercially sustainable

* Responsible for design, define and monitor ‘measures of success’ for new F&B concepts

* Initiate continuous improvement with key stakeholders using insights

* Assist in development of training, marketing and communication materials to support new F&B proposition

* Develop strategy to enhance alignment and synergy between inflight and lounge F&B proposition for best overall satisfaction and cost effectiveness

* Responsible for designing service ware for all inflight cabins and lounges

Requirements

* Holder of Higher Diploma and above in Culinary, Hospitality, Hotel & Catering Management would be advantageous

* 5+ years of work experience and background of Customer Experience in an airline or F&B skills gained in airline catering, hotel or restaurants will be highly regarded

* Understanding of Customer Experience and passion for F&B

* Expertise project management and presentation skills

* Excellent research and analytical experience with good communication and interpersonal skills and ability to manage a range of stakeholders

* Strong planning and organisation skills and be able to work independently.

* Proficient in MS Office, particularly Excel

* Command of spoken English and strong in written/verbal communication

Application Deadline: 31 December 2017

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

I would like to apply for the post of Assistant Manager Customer Experience Food Beverage bases at your esteemed organisation. I have attached my CV.

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