Airport Services Agent Qatar Airways Zurich

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Location: Switzerland
Job type: Permanent
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Job Role: Customer Service Jobs

About Your Job

As an Airport Services Agent, you will provide an excellent service to customers at the airport terminal, and help create a stress-free environment for customers whilst travelling.  You will ensure a total quality service and adhere to safety policies and security standards of the company.

Specific accountabilities include:

  • Being visible to ensure that the highest level of service is provided in a professional manner
  • Liaising with Check-In, and other related areas for the smooth acceptance of passengers
  • Escorting and directing arriving/departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates
  • Assisting Duty Officer to handle company materials and records
  • Working with GHA for quick processing of hotel and transfer passengers
  • Conducting pre-flight administration to ensure the smooth running of every Qatar Airways flight departure
About You

To be successful in this role you must have a high school Qualification (O level,Year 10, minimum compulsory education. Minimum of 2 years’ experience in an airline/travel industry. You should be service oriented with good interpersonal skills. Knowledge in IATA standard reservation/ticketing procedure is a strong advantage with fair knowledge of world geography and proven experience with the Amadeus reservation system.

Fluency in  English (written and spoken) is essential to perform in this role


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