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Airport Services Agent Qatar Airways Stockholm
About the Job
We are looking for an Airport Services Agent to join the Ground Services Team in Stockholm on a permanent basis.
In this role you will deliver exceptional customer service to the customers at the airport terminal, and help create a stress free environment for them whilst travelling with Qatar Airways. You will ensure passengers receive a quality service and adhere to safety policy and security standards of the company.
Responsibilities will include constant liaison with Check-in, Transfer Desk, and other related areas for the smooth acceptance of passengers and direct Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates etc. You will coordinate the handling of company materials and ensure smooth passenger handling and assist passengers with regards to entry requirements, visas etc and ensure passengers are assisted smoothly through airport facilities.
As the first personal contact between the Airline and its customers, you will portray QR image to the highest standard ensuring that our customers receive the award winning 5 Star service that Qatar Airways is renowned for.
About YouThe successful candidate will ideally have:
- Previous experience working within a customer service role preferably in Airport Operations / Travel Agency / Hospitality
- Highly enthusiastic with a positive attitude
- Excellent attention to detail
- Ability to work well in a team
- Previous experience in IATA or Airline Basic tariff and Pricing course will be an advantage
- Knowledge of Amadeus Reservations & DCS preferred but not essential
- Flight field experience will also be an added advantage
- Computer literate with high proficiency in MS office skills
- Fluency, both spoken and written in English and Swedish is essential
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