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XLR Executive Coordinator

XLR Executive Jet Centre

Birmingham Airport

 

JOB DESCRIPTION

POST TITLE: XLR Executive Coordinator

 

RESPONSIBLE TO: XLR Director

STATEMENT OF PURPOSE:

 

Assist the XLR Director in maintaining a first class executive handling facility, developing business and providing excellent customer service levels as expected within this role.

 

PRINCIPAL DUTIES:

 

1. Assist the XLR Director in providing handling assistance to corporate customers and delivering excellent customer service levels as expected.

 

1. Maintain and promote lounge facility to all operators.

 

1. Coordinate with Slot coordination, notifying such departments of aircraft movements ahead of flight arrival/departure.

 

1. Deliver first class customer service to our clients, operators and crew on a daily basis and offer concierge style services to assist with their travel/onward travel

 

1. Assist the Director in ensuring that all aircraft movements are logged correctly and invoiced accordingly in a timely manner. Working with a set schedule of fees and charges and learning how to charge operators correctly.

 

1. Work with the UK Border Agency and Special Branch as well as other such bodies in informing relevant parties of aircraft arrivals and departures.

 

1. Coordinate additional services as required by corporate customers and assist in invoicing accordingly.

 

1. To be able to marshall aircraft, load bags, chock aircraft and carry out other ground support functions appropriate with an aircraft turnaround

 

1. Using the XLR vehicles supplied to safely transport passengers and crew to and from the FBO and their aircraft abiding by Airport safety rules and procedures.

 

1. Occasionally prepare small amounts of food for customers using the Jet Centre facilities. Full training will be given.

 

1. Continually research and monitor other UK FBO’s with the objective of ensuring XLR remains ahead of the competition. Occasional report writing may be required.

 

1. Assist with other staff and the development of the XLR Birmingham Jet Centre

 

1. Continually keep the XLR Jet Centre clean and tidy, hazard and waste free. Reporting any defects to the Director in a timely manner.

This job description outlines the duties required for the time being, it is not a comprehensive or exclusive list and duties may be varied from time to time which do not change the general character of the job.

 

The post holder will regularly be required to work some nights as part of a 24 hour working rota soon to be implemented and occasional additional hours due to emergency situations or last-minute flights.

I would like to apply for the post of XLR Executive Coordinator bases at your esteemed organisation. I have attached my CV.

CV:

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