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Warehouse Customer Service Agent

Warehouse Cargo Service Agent Reports to: Cargo Manager Department: Cargo
Division: Everts Air Cargo Station: ANC
Job Summary: Interact with customers as the company agent responsible for receiving and tracking inbound

freight and assists Customer Service Counter Agents and warehouse personnel when necessary.
Essential Functions: 1. Receiving and tracking inbound freight. Offload customers and sort and label freight by

destination and type (dry, chill, freeze, haz-mat); check for damage prior to receipt and
document discrepancies. Ensure cargo and manifest is matching for backhaul shipments
received. File outbound airway bills in appropriate destination folders, file DOT paperwork,
and audit haz-mat Shipper’s Declaration for accuracy. Consolidate freight and store it in the
proper location as pertains to its destination and type. Transfer all pressurized freight that
cannot be moved on our aircraft. Document any discrepancies found with notes and, if
needed, digital pictures.

2. Load backhaul freight. Locate backhaul freight on the ramp or in the warehouse and assist in
loading it into customer vehicles. Load any freight that has been arranged for transfer into a
company vehicle and transfer it to the appropriate airline.

3. Maintain a clean warehouse and ramp. Sweep the warehouse floor, dispose of broken pallets
and old shrink wrap, and empty trash cans. Organize the freight intake areas as well as the
destination sticker area and keeping it fully stocked.

4. Assist Customer Service Counter Agents. Provide accurate weight, piece count, and basic
description of freight for CSCAs. Keep complete and accurate inventory of backhaul freight for
CSCAs calls. Assist in answering customer questions on the phone as needed.

5. Perform periodic audits of on-hand freight. Routinely inspect on-hand freight for missing tags,
old dates and new damage. Notify the lead of any discrepancies. Consult Backhaul Freight
Log notes for missing and/or partial shipments that need to be researched. Be aware of on-
hand freight that has been stored in the facility for an excessive amount of time and notify
appropriate personnel of any discrepancies.

6. Ensure that customers are conforming to airport security guidelines. Be observant of any
customers acting suspiciously and report this activity to the lead. Ascertain that customers do
not wander into the active working warehouse. Challenge any person who may be attempting
to access restricted areas without proper identification or escort. Report any suspicious freight
to the lead.

7. Perform basic operator maintenance on shop vehicles. Perform daily operator checks, as per
company policies and training. Notify the Ground Support Equipment department of any
needed repairs.

Additional Duties: Safety
1. Comply with all safety aspects of your position.
2. Be familiar with the Company’s Safety Management System (SMS) and Occupational Safety

Manual (OSM).
3. Follow all Company practices and procedures.
4. Contribute to the Safety Culture of the Company.
5. Keep your work areas clean and free of hazards; correct unsafe conditions when

encountered and report those that you can’t personally correct to a supervisor.

Revised 2/11/11 Page 1 of 2



Security
1. Maintain employee vigilance and report all security concerns.
2. Challenge any person who may be attempting to access restricted areas without proper

identification or escort.
Environmental Conditions: 1. Requires the ability to work in extreme weather conditions.
License(s): 1. Valid Driver’s license Physical Abilities: The Physical requirements indicated below are examples of the physical aspects that this position

must perform in carrying out essential job functions.

1. Sufficient physical ability, strength, mobility and stamina to lift, carry, push or pull objects which
may frequently exceed 70 pounds in a series of functional tests which clearly simulates the
work environment.

2. Sufficient physical ability, strength, mobility, and stamina to drive a vehicle, bend, stretch,
stand, knee, walk and extend legs.

3. Ability to reach horizontally and vertically with arms. Sufficient dexterity to manipulate small
objects and print or write legibly.

4. Shall perceive the nature of sound, near and far vision, depth perception, providing oral
information, the manual dexterity to operate business related equipment, and handle and work
with various materials and objects are important aspects of this job.

Reasonable accommodation may be made to enable a person with a disability to perform the
essential functions of the job.

Qualifications: 1. Requires the ability to understand, retain, and deliver information verbally and written.
2. Requires standing on hard surfaces, floors, ladders, and work stands for extended periods of

time.
This job description in no way states or implies that these are the only duties to be performed by this

employee. He or She will be required to follow any other instructions and to perform any other duties
requested by his or her supervisor.
Employee Signature Date

Employee Printed Name Revised 2/11/11 Page 2 of 2

I would like to apply for the post of Warehouse Customer Service Agent bases at your esteemed organisation. I have attached my CV.

CV:

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