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Training Manager

Job Purpose  

Training Manager will create a strong link between the operation and the overall training function. Driving standards, quality and compliance working closely with key stakeholders they will be responsible for ensuring training is delivered in line with corporate standards. The Training Manager will build strong relationships with department managers and station managers, as well as effective management of third party training suppliers.
 
The ideal applicant will:

• Be an excellent trainer and leader
• Be able to inspire and motivate
• Have good planning, presentation, time and project management skills
• Be professional, ethical and persuasive
• Be strategic, analytical, critical and creative
• Have extensive knowledge and expertise in training and instructional methods
• Being able to utilize presentation, computer and software applications or equipment
• Being innovative and a visionary
• Be able to showcase training programmes designed and implemented successfully

Job Responsibilities

• To develop, coach and mentor training employees
• To support and deliver technical and developmental training as required
• Ensure training activities are planned and carried out in each location to avoid non-compliance and skills shortage
• Conduct a training needs analysis (TNA) as required
• Assist or Lead in the planning and design of new training programmes as identified
• To evaluate training programs, measure success and implement changes where necessary
• Maintain strong relationships with learning and recruitment partners, ensuring standards are met
• Provide Internal Quality Assurance for internal or externally accredited programmes as necessary

Qualifications and Competencies 

• Minimum of 2 years experience working in a training related role
• Experience managing and/or coordinating training activities
• Hold a full Driving Licence 
• Ability to regularly travel between Swissport sites, with overnight stays when required
• Good knowledge of written and spoken English and ability to communicate effectively
• Good practical knowledge of Microsoft Office (Word/Excel/PowerPoint and Outlook) 
•  Proven experience in all areas of the training cycle
• Excellent people and presentation skills, able to lead a training group by personal, professional example and motivate and develop staff to deliver the designated service.
• Good working knowledge of the Airline industry, the key customers and airline product

Desirable

• Hold a Level 3 (or above) Management Qualification
• Experience managing a team, coaching and mentoring others
• Experience delivering both technical and soft skills training
• A member of a training, teaching or industry related professional body (e.g. IfL, CIPD etc.)
• An in depth understanding of Return on Investment and Kirkpatrick evaluation principles
• Evidence of Continuous Professional Development (CPD)

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.  

About us
Swissport International Ltd. is the leading Ground Services Provider to the aviation industry. Swissport is employing over 60,000 dedicated professionals, serving over 700 client companies at 269 stations in 48 countries on five continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience”.

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