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Ticket Desk Agent

Starting Salary £20,485 (Increasing after 6 months) plus shift pay and London Weighting

Main Purpose of the Job (general tasks):

• The main duties will be to provide the highest level of Ticket Desk service on behalf of the Airlines we handle involving ticket issue, fare construction, ticket re-issue, change fees, Banking, Sales Reports, collection of excess baggage charges and dealing with general customer enquires. Additionally, on an ad-hoc basis, you will also be expected to assist in a customer service capacity and with disrupted flights.

Responsibilities (detailed tasks):

• Applicants must be able to demonstrate excellent customer service skills with the ability to work under pressure using their own initiative. As working part of a small team flexibility is important. Previous experience of ticketing is essential. Applicants should have relevant experience in a customer service role within aviation. Knowledge of Sabre and Amadeus systems is also beneficial.
• The applicant should have an awareness of Health & Safety regulations and requirements and the ability to maintain Health and Safety standards. You should also have a working knowledge of the company safety system, maintaining a safe working environment and ensuring that unsafe acts, equipment or environment are reported and dealt with.
• To undertake any other duties as required by management, commensurate with the grade of the post
• Promote at all times the Vision, Mission, Values of dnata

Key results:

• Profit
• ASP / margin
• Market share
• Business Performance KPIs and Performance Plan
• Accuracy of forecasting
• Implementation of Sales & Marketing Action Plans 
• Utilisation of EDFP
• Production and progress of strategic plans. 

Main Contacts for this Job:

Internal

• All staff

External

• Customers
• Airline Representatives

Knowledge Base:

• Commercial processes and procedures
• Finance/Accounts
• Competitor activities
• Market knowledge 
• Customers
• Competition Act
• Business Performance Tools
• Project Management
• Company Structure

Skill Set:

• Leadership
• Coaching
• Strategic thinking
• Excellent communication/interpersonal
• People management
• Financial management
• Negotiation
• Influencing
• Change management 
• IT
• Motivator
• Decision making
• Problem-solving 
• Safety driven

Behaviours:

• Non-parochial as to product and geography
• Confident assertiveness 
• Flexibility
• Innovative
• Achievement orientated
• Energy/drive

I would like to apply for the post of Ticket Desk Agent bases at your esteemed organisation. I have attached my CV.

CV:

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