Team Manager Customer Service Bangalore

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Location: India
Job type: Permanent
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Sector: Airport
Job Role:

Team Manager Customer Service

Are you a Team Manager looking to take on a challenging role in a Customer Service organisation? We have an interesting opportunity for you as we are now looking for a Team Manager Customer Service in our office in Bangalore. In the role of Team Manager you manage the performance of your team resulting in improved people and operational results. You are coaching, developing and growing your team members. In order to continuously improve the performance based on identifying their strengths, learning opportunities, motivation and career aspirations. Safeguards correct and efficient handling of workload, priorities and departmental KPI’s through cooperation with other Team Managers, Traffic Managers, Quality Assurance Managers’s and customer care management.

What you do:

* Lead by example, is actively visible on the floor (90% of work time) and in contact with employees, actively communicates with the team and captures the unspoken thoughts and dynamics

* Motivate and empower staff through effective, personalized and open communication, excellent leadership, regular performance feedback and team building, in order to maximize customer satisfaction, business results and employees’ satisfaction

* Coach people, and record through scorecards (supported by the Quality Assurance Manager), in knowledge, competencies and behaviors, business etiquette and soft skills while indirectly influencing morale and motivation and creating an environment that embraces feedback and maximizes employee engagement, performance, retention and business results

* Encourage individuals to continuously develop their skill set and use available tools to do so

* Have excellent communication skills, able to read between the lines and have facilitator experience.

* Conduct stand-ups (preferred daily or highly frequent) and team meetings ensuring a constant dialogue with employees and a safe environment where people can speak up and contribute to the companies objectives.

* Recruits and retains the best talent and conduct exit interviews and action factors affecting employee retention.

* Conducts performance reviews within advised timelines, support collaboration sessions to establish fair treatment of all employee, initiates growth potential and actively sponsors people’s aspirations.

* Holds people accountable and ensure that the correct processes for employee counseling and/or discipline are in place.

What you have:

* 2 years management experience in the physical running of a small to medium Contact Center

* 4 years experience in a people, quality, service oriented and dynamic environment

* Higher vocational education (ideally) in Travel and Tourism

* Business degree

* Appropriate management courses and qualifications

What you get

* Opportunity to work in flexible working environment

* Supportive team,international and friendly environment.

* Opportunity to grow and develop

Interested?

Of course you are! Do you recognize yourself in the above profile, we look forward to receiving your application by clicking the “apply now” button.
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