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Team Leader Airside Ramp Services

Permanent Team leader - Manchester Airport - Full Time - £11.50 per hour Job Summary To motivate, engage and inspire staff to deliver the best possible service as well as maintain excellent relationships with customers and authorities.  Job Responsibilities 

• Supervise/allocate tasks including reporting, absences, overtime.
• Plan and deploy resources to ensure rosters meet customer and operational requirements
• Develop an open feedback culture by managing the performance of employees and ensure workplace standards are maintained
• Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards deliver the desired customer service experience
• Maintain up-to-date manuals and documentation as required
• Build and maintain relationships with customers and airport authorities
• Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, 1-1,s and completion of relevant reports
• Ensure compliance with Swissports SOPs and policies
• Ensure maximum efficiency in the operation of inbound and outbound flights
• Resolve conflict and irregularities and take appropriate action
• Responsible for maintenance of assigned equipment and materials
• Contribute/assist with local emergency plans
• Other duties as assigned

Career Progression 

• Satisfactory completion of 3 years (typically) continuous service
• Attainment of competency in all basic, intermediate and advanced tasks and duties
• Understanding and acceptance of the requirement to undertake additional duties and responsibilities associated with the seniority of this role
• Demonstrating competent supervisory skills and / or attending the relevant supervisory skills course(s)
• Further progression / promotion - subject to successful application to job vacancies arising 

COMPANY TRAINING MODULES (to include) 

• GE01 / UK19                                       Company Induction / Equality, Diversity and Data                                                             Protection
• UK20B                                                Emergency Response Procedures Customer facing
• GE03C                                                Health & Safety Pax Specific
• GE15                                                  Manual Handling
• DG01                                                  Dangerous Goods
• UK02                                                  Baggage Reconciliation
• UK08                                                  GSAT
• GE-UK-07                                           Fire Awareness
• Airline Product Knowledge                    Customer Specific
• RA01                                                  Aircraft Chocking & Coning
• RA02                                                  BTU Ramp Equipment Tractors 
• RA03                                                  Conveyor Belt Loader
• RA04                                                  CCT / BCT / PDT
• RA05                                                  Ground Power
• RA07                                                  Passenger Boarding Steps
• GE08                                                  ULD
• RA13                                                  Loading Supervision
• RA16                                                  Hand Signals, Guides person, Banksman
• RA17                                                  Headsets and Hand Signals
• RA18                                                  Towbars and Bypass Pins
• RA19                                                  Aircraft Pushback
• RA20                                                  Aircraft Towing
• GE11                                                  Active Supervision 

Tasks & Activities 

All tasks and activities up to and including Grade 3 plus the following additional mandatory responsibilities:

• Allocate tasks to team members                     
• Complete Load Instruction (LI) Reports
• Ensure Compliance with all Operating Procedures (Including Station Safety Rules)
• Ensure Compliance with all Uniform & PPE requirements
• Ensure effective communications with team members via Team Briefings etc     
• Supervise Emergency Procedures                    
• Supervise all Operations for which you are responsible
• "On-the-job" Guidance / Coaching / Mentoring & Assessment of staff
• Satisfactorily Completed Supervisory Skills Course or Competent Supervisory Skills      
• Stand in for Supervisor or equivalent as required (on ad hoc / short term basis)
• Any other tasks and activities deemed appropriate for the Grade                            

The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements. Qualifications and Competencies

• Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
• Ability to speak and understand the English language
• Ability to travel to the airport at times where public transport is not available
• Ability to follow processes and procedures and apply flexible approach when required
• Willingness to work in inclement weather
• Able to work in a manual environment and repeatedly lift up to 32kg throughout a shift.
• Able to work as part of a team in a challenging environment
• Previous experience working in an aviation environment is desired
• University Degree or equivalent
• Preferably 3 years supervisory experience
• Excellent organisational and planning skills
• Excellent oral and written communication skills
• Proficiency in Microsoft Office
• A full driving licence
• Ability to speak additional languages is desired

Swissport is an equal opportunities employer, for further information on this, please visit javascript:void(0);.

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