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Systems Support Engineer
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Location: Henderson
Job type: Permanent
Aircraft type:
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Sector: Manufacturing
Job Role:
US - NV - Henderson
Job Description
Summary
The Systems Support Engineer (SSE) role is a position with responsibility for providing support for the development, deployment, and continual improvement of PCC Metals Quality-related Information Systems (QIS). Relevant systems include STAR, Tableau Server, ShareKnowledge LMS, SharePoint, and Laboratory systems. These systems are used by QA, laboratories, on the production floor, and by the Commercial, HR, and Finance organizations. It is anticipated that this role can develop into a management-level role for Quality Systems.
Essential Functions
Active support and enhancement of the Tableau Server application. This includes front-line user support and interfacing with PCC Metals IT and Tableau Support. Systems include Tableau Server, Tableau Mobile, Tableau Online, Cloud services, and integration with external platforms such as SQL Server, SAP, and STAR.
Maintain licensing, user access, group enrolments, and system configurations for Tableau Server across PCC Metals.
Administer Quality-related SharePoint sites and acts as Chair of the SharePoint Steering Committee.
Work with end users and PCC Metals IT to provide the highest levels of functionality, reliability, and availability for QIS and QA-related information systems to.
Engage with cross-functional teams comprising QA, Ops, and Finance users to prioritize and manage project level QIS and QA related systems requirements.
Provide system administration for the ShareKnowledge Learning Management System (LMS).
Work directly with PCC laboratory functions to integrate instrumentation with other systems and ensure laboratories meet platform and security requirements.
Serve as a go-to person for Quality Information Systems related matters; serves as an escalation point as needed.
Other duties as prescribed by the Manager, Quality Systems
Qualifications
Competencies
Analytical - Analyzes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
Ethics and Integrity - Respects and maintains confidentiality. Admits mistakes in spite of the potential for negative consequences. Presents unpleasant or disagreeable facts in an appropriate manner. Keeps promises; meets goals and deadlines. Avoids situations and associations that could be considered inappropriate. Honest in all dealings. Upholds and models organization’s values.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Education/ Experience
BA/BS degree in Computer Science or other Technical/Engineering/Science/Information Technology discipline. 2+ years demonstrated experience supporting and troubleshooting mission-critical software applications. Strong understanding of relational databases, networking, Windows server set-up and administration. Working knowledge of ERP systems, SQL Server, Oracle Databases; SharePoint, and Microsoft business software. Understanding of ISO/AS/Nadcap and other national accreditation or specification requirements related to aerospace or automotive industries is helpful.
Special Skills
Understanding of integrated data systems is essential. Experience with use and support of Tableau Server in an enterprise environment is highly desirable. Familiarity with Tableau Desktop is a plus. Experience in use, support and enhancement of MS SharePoint will also be valuable.
Physical Dimensions
Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to talk or hear; frequently required to stand, walk or sit; occasionally required to use hands to finger, handle or feel and reach with hands and arms.
The employee is rarely required to stoop, kneel, crouch or crawl.
The employee must rarely lift and or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception
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