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Supervisor InFlight Service

Supervisor, In-Flight Service

Our mission is to brighten the everyday with the joy of vacation. At Air Transat, we work with respect, diversity and pride and are part of one of the largest integrated tourism companies in the world. Choosing Air Transat means having competitive compensation and a full range of benefits, including travel privileges.

The Supervisor, In-Flight Service will work at the airport as the direct front-line contact for in-flight cabin crews, their day-to-day needs, performance while maintaining the highest of safety standards.

Responsibilities

* Ensure consistent quality customer service through extensive gate checks, general supervision and occasional onboard supervision;

* Ensure that cabin crew adhere to all Transport Canada regulations and company policies;

* Participate in meetings with employees on a regular basis and perform debriefings as needed;

* Evaluate and motivate employee performance;

* Coach and contribute to the development of the cabin crew to enable them to reach and exceed expected performance levels;

* Ensure the punctuality of flights in accordance with corporate standards;

* Review flight reports, answer crew member questions and follow up on issues with other departments;

* Monitor employee attendance and punctuality and maintain up-to-date employee records;

* Perform day-to-day administration and other duties, as required.

Requirements

* Minimum of five (5) years’ experience in the airline industry;

* Two (2) years supervisory/managerial experience (an important asset);

* Excellent communication and interpersonal skills;

* Outstanding leadership skills;

* Outstanding organizational and time management skills;

* Demonstrate rigour, integrity, autonomy and professionalism;

* Proficiency with the Microsoft Office suite;

* Proficiency in oral and written English and French is essential;

* Flexible schedule and availability to work evenings, weekends and statutory holidays;

* Availability to travel abroad.

Job Details

Location : Air Transat Head Office / Ville Saint-Laurent

Type of Work : Temporary, full time

Job category : In-flight services

Business segment : Air transportation

Business unit : Air Transat

Job # : TS-18-288

End date of posting : 2018-11-16

I would like to apply for the post of Supervisor InFlight Service bases at your esteemed organisation. I have attached my CV.

CV:

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