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Supervisor Customer Service Agent Suratthani Airport
Responsibilities
• Report to Manager of Customer Service and Ancillary Revenue.
• Handling ticketing & reservations for customers.
• Co-ordinate with Support Team and makes any necessary follow up case.
• Carefully identify problem that might arise from operations with the use of ethical procedures and professional judgment.
• Maintains and improves team by monitoring sales performance; identifying and resolving problems; managing system and process improvement and quality assurance programs.
• Maintains Quality Assurance Requirements and other key performance metrics.
• Make the reports on buying trends, customer needs profits by daily and monthly performance.
Competency need
• ISO 9001:2015 Requirements
• Safety Management System
• Reservation and ticketing system: Amadeus Altea
• Dangerous Goods Awareness
• CRM and Loyalty Program System
• Ticket Terms & Conditions
• Basic Knowledge of Passenger Handling
Qualification
• Bachelor’s degree.
• Experience working in Customer Service environment at least 2 years.
• Prior customer service or ticketing service experience preferred
• Demonstrate excellent interpersonal and competency in both oral and written communication skill, Both Thai and English (minimum TOEIC score of 550).
• Must be self‐motivated and detail oriented, with a positive/cooperative attitude.
• Intermediate computer skills using various software applications, including Microsoft Word & Excel.
• Well organized, strong administrative and detail oriented skills.
• Must be able to work at Suratthani Airport in varied hours, including nights, weekends and holidays.
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