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Staff Service EngineerRepresentant Technical Consulting and Service Engineering

Staff Service Engineer/Representant, Technical Consulting and Service Engineering

Request Number: SCR-10931-002

Number of positions to fill: 1

Location: Longueuil (Quebec)

Organisational Unit: 9300-Commercial Services - Pph

Division: Customer Service

Sector: Service Center

Level required: Salaried L5I

Posting Start Date: 2019-06-19

Organization Profile: Pratt & Whitney Canada is one of the world’s leaders in the design, manufacture and service of aircraft engines powering commercial and regional airplanes, as well as general aviation aircraft and helicopters. Our strong reputation for highly skilled personnel (10,000 employees across the globe), our reliable engines and our exceptional aftermarket support service network attract customers from all over the world (over 190 countries).

General responsibilities of the position: Manage key strategic customer accounts primarily in North America, driving benchmark satisfaction levels.
Primary liaison between customers and P&WC in support of customer’s maintenance activities.
For each assigned customer establish service levels and manage suppliers (repair facilities) to customer expectations.
Pro-actively manage executive level customer accounts.
Own, maintain and drive action items for assigned customers to achieve strategic objectives.
Accountable for managing contract financial performance and cash flow.

Specific responsibilities of position: • Manage the assigned P&WC Fleet Management Programs™ and align customer expectations with contract commitments.
• Responsible and accountable for achieving engine maintenance plan optimization, enhancements, and contract objectives;
• Actively monitor and manage key contract performance indicators and own customer dashboards.
• Develop and execute to mutually agreed engine event forecasts and coordinate engine removal plan.
• Establish service levels for each assigned customer and manage customers to the established service levels;
• Own, maintain and drive resolution to integrated Rolling Action Items List (RAIL) and briefing papers for assigned customers;
• Enhance customer mood, satisfaction & progress for assigned accounts;
• Provides continuous and timely customer feedback.
• Support groups that manage day-to-day customer events (eg. Field Support Representatives, CFirst (Help Desk), Repair facility event managers, etc.);
• Support Entry-into-Service (EIS) for new engine models;
• Support new contract proposals and compliance;
• Work with customers to optimize their engine removal plan with the assigned repair facilities and coordinate lease engine availability.;
• Define strategies to drive service improvements and provide best-in-class support.

Qualifications required: · Bachelor degree with 6 to 10 years’ experience
· Master degree with 4 to 7 years’ experience
· Experience in Aerospace
· Demonstrated Leadership in customer account management
· Capable to communicate at executive level
· Proficient project management skill set
· Strong commercial/business acumen

Field of studies: Administration/Commerce, Aeronautical Maintenance, Aerospace Engineering, Engineering

Additional Information:

I would like to apply for the post of Staff Service EngineerRepresentant Technical Consulting and Service Engineering bases at your esteemed organisation. I have attached my CV.

CV:

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