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Sr Service Center Coordinator Atlanta Service Center
Requisition ID: 14873
Want to work with some of the most talented, dedicated people on the planet? Do you value relationships, commitment, innovation and integrity? Want to be a part of a company that has been named numerous times as America’s Best Employer in Aerospace and Defense by Forbes magazine?
Then Collins Aerospace is the place for you. Join our team and build a rewarding career while helping to deliver the most trusted source of aviation and high-integrity solutions in the world.
We are currently searching for a Sr Service Center Coordinator – Atlanta Service Center to join our team in Atlanta, GA (1110). A comprehensive relocation package is available for qualified candidates. Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the globe choose Collins Aerospace as the place to build a rewarding career, while helping create and deliver communications, integration, and engineering solutions that our global customers demand so that our world keeps moving and stays connected. It’s an exciting time to become a part of our team. Join us and discover how high your career can soar at Collins Aerospace.
Job Summary
Performs a wide range of internal Service Center/Base administrative and customer service duties which assist in providing efficient Service Center/Base operations. Assignments require applying working knowledge of center/base procedures and workflow activities. Requires working knowledge of SAP and other computer tools. Duties performed under direct to very little supervision.
Job Responsibilities
* Answers customer inquiries regarding scheduling, quoting, and tracking of equipment repairs.
* Prepares repair estimates and transmits information to the customer using appropriate method of communication.
* Unpack customer equipment returned for test/repair from customer. Coordinate and create routine documentation of receipt, repair schedule of equipment necessary to comply with RCI policies and practices. Prepare repaired equipment and required documentation for return shipment to customers. Is a source of information for solutions to non-routine situations.
* Thorough understanding of enterprise systems (SAP) utilized to support efficient processing of all service center related documentation and practices. Develops processes to resolve customer specific requirements or related information.
* Coordinates the screening and directing of incoming calls, and possesses ability to solve Customer Service issues.
* Maintains budgeting and accounting records of sales and operating cost by processing and assigning system charge numbers or corrections.
* Provide forms and documents necessary for compliance with military, FAA and other government agencies and/or customs regulations.
* May be responsible to maintain accountability system on Collins Rental/Exchange units and coordinate movements of units with customers and pool coordinators in CR to allow for effective and efficient processing of orders.
* Determine methods and procedures on new assignments. May be informal team leader.
Basic Qualifications
High School Diploma or equivalent
At Collins Aerospace, we believe a solid work-life balance creates a healthy lifestyle and inspires creativity and innovation. We value our people and invest in their development, growth and success at our company by providing development opportunities through Collins Aerospace University, networking, mentoring, and tuition reimbursement.
And that’s just for starters.
Some of our competitive benefits package includes:
* Medical, dental, and vision insurance
* Three weeks of vacation for newly hired employees
* Company-paid winter holiday shutdown for most locations
* Generous 401(k) plan that matches 62.5 percent of the first 8 percent of eligible compensation you contribute (or 5 percent if you save 8 percent)
* An Incentive Pay Plan based upon company performance
* Tuition reimbursement
* And more
Interested yet? Apply now and embark on your next worthwhile adventure!
Collins Aerospace is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, gender, sexual orientation, gender identity, disability, protected veteran status or any other protected status.
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