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Service Transformation Delivery Manager
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Location: Havant
Job type: Permanent
Aircraft type:
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Sector: Business & Administration
Job Role:
Service Transformation & Delivery Manager
Information Technology
Havant
Specific Job Description
The Service Transformation and Delivery Manager oversees a number of key functions within systems solutions that
enable the delivery of high quality services to our customers, and to ensure processes are in place to meet business needs. This position is a customer facing role and requires that you establish and manage expectations within the business and drive the team to achieve those expectations. A key function of this role is to support the transformation of the current Service Management practices and processes. The role holder will also be required to support the European Operations Manager in growing the Service Management function by capturing and onboarding new business
Duties / Responsibilities:
* Share responsibility to cover absence of the European Operations Manager, manage the Operations department ensuring the LMCC maintains exacting standards of Service Delivery and customer focus including being point of contact for ‘out of hours’ escalation.
* Support the transformation of current services and aid in the transition of new services and business
* Champion Operations in programme boards and develop a strong understanding of projects that will impact on operations and ensure service impact is minimised and agreed both internally and externally
* Develop and maintain service management plans and processes
* Responsible for ensuring that the goals and objectives of the Business Continuity Management process are met
* Management of risks and mitigation actions in MSA areas of responsibility
* Apply the best support practices to deliver within cost and schedule in areas of responsibility
* When required attend daily Operations meeting acting as advisor to schedule or resolving resource problems and provide day to day analysis and advice when required
* Oversee and manage the operational aspects of MSA related projects and serve as liaison between programme management and planning, project team and line management
* Assess project issues and develop resolutions to meet productivity, quality and customer satisfaction goals and objectives
* Attend meetings as directed by System Solutions business rhythm
* Review and act on business intelligence reports
* Contribute towards future support proposal activities
Job Reference Number
2665BR
Employee Type
Full Time
Hours Per Week
37.5
Country
United Kingdom (UK)
Business Environment
Established in 1991, Rotary and Mission Systems Integrated Systems (RMS IS), is a leading prime contractor and systems integrator responsible for a wide portfolio of high technology programmes, complex integration, training and through-life support, spanning the defence and civil sectors. The LM RMS IS business, a leading provider of systems engineering, software development and complex programme management for global security, cyber, civil and commercial markets.
Clearance Required for Role
SC
Graduate, Intern or Apprentice Vacancy?
No
Required skills, qualifications and experience
* Ideally requires degree in a related discipline, or equivalent considerable professional experience
* Proven experience in Service Transformation and transition
* Change Management experience
* ITIL Service Manager or equivilant ITIL qualifications
* ISO 20000 foundation
* Agile / Prince 2 Project Management practitioner
Desired skills, qualifications and experience
* ITIL Expert
* ISO 27001 foundation
* SIAM foundation
* Business Continuity Practitioner
* Management Of Risk Practitioner
Equal Opportunity Statement
Lockheed Martin recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. Discrimination on any of these grounds is expressly forbidden. We therefore welcome applications from all sections of the community.
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