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Senior IT Support Technician

Senior IT Support Technician

Flybmi are currently recruiting a Senior IT Support Technician, you will work as part of an enthusiastic team to support the IT desk, a central point of contact for all IT related incidents and service requests.

The role of the Senior Support Technician is to provide first line support for all our staff spread across our business network across the UK and parts of Europe, working alongside existing support technicians.

A Senior Support Technician is responsible for resolving complex support requests with computer hardware, software, and network systems, as well as providing research and support for new technologies to be used within our environment.

IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through our ticket system, through email and in person.

Key Responsibilities:

• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.

• Work with Head of IT to plan and implement cloud-based PaaS and SaaS systems to replace current infrastructure.

• Diagnose and resolve software and hardware incidents, including operating systems (Desktop and Mobile) and across a range of software applications Migration of systems from infrastructure to cloud-based systems.

• Take ownership of issues by carrying out problem analysis to implement permanent fixes with the aim of restoring service as soon as possible; escalating incidents when necessary.

• Resolve incidents with printers, copiers and scanners

• Administration of MS Server 2008 / 2012, Active Directory, MS Exchange 2010, Group Policies, File Security Permissions, Citrix / Terminal Servers including roaming profiles.

• Administration of mobile devices using MDM

• Recovery of files using MS DPM 2012.

• Essential Maintenance and updates of Windows Servers, Hyper-V servers and associated applications.

• Liaise on a day-to-day basis with 3^rd party hardware and software providers.

• There will be a requirement on occasions to work at outstations located in the UK & Europe.

Flexibility is required as it will be necessary on occasion to work outside of normal working hours to carry out essential maintenance that cannot be done during the flying programme.

Package and Benefits:

• £25,000 circa - depending on technical based skills-set & experience

• 20 days Annual Leave – increasing after 5 years service

• Statutory Bank Holidays

• Pension

• Group Life Insurance

• Laptop and Mobile Phone

• Professional and skills based development opportunities

Hours of Work:

Permanent full time [37.5hrs] – Early and late starts to cover service hours between 07:30 – 17:30hrs.  Monday to Friday. [Weekend cover may be required in exceptional circumstances]

 

 

I would like to apply for the post of Senior IT Support Technician bases at your esteemed organisation. I have attached my CV.

CV:

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