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Senior Customer Service Associate

Requisition ID: 15005

Collins Aerospace is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Created in 2018 by bringing together Rockwell Collins and UTC Aerospace Systems, Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

We are currently searching for a Senior Customer Service Associate to join our team in Annapolis, MD (IMS INC) (5010). Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means we’re helping passengers reach their destination safely. We’re connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.

Job Responsibilities

The selected candidate will:

* Handle incoming calls and ascertain if the call is of a customer service or technical nature.

* Open call and trouble tickets in our ticketing system database for all incoming inquiries.

* Process and/or forward technical problems to field technicians or on-call engineers as appropriate for resolution.

* Track open trouble tickets to resolution.

* Interface with Operations Center personnel customers technicians and management.

* Use ping commands to verify connectivity of airport equipment.

* Troubleshoot/configure airport devices used for the management of air passenger baggage.

The successful candidate must:

* Demonstrate strong customer service and communications skills – both written and verbal good computer skills good problem solving skills good multi-tasking skills and ability to work independently.

* Demonstrate basic understanding of digital communications and network environment

* Demonstrate strong analytical and effective problem solving skills

* Be able to work in a 24×7 operations environment and willing to work a rotating shift schedule.

*** This position is considered essential personnel***

Basic Qualifications

*** THIS POSITION IS FOR THE SWING SHIFT 3:00PM-11:30PM ***

* One or more years of customer service experience.
* Excellent customer service skills, outstanding phone skills, good typing skills.
* Basic knowledge of MS Windows and Office applications.
* Ability to work in a 24×7 Operational Environment.
* Basic knowledge of digital communication and network environment
* Strong analytical and effective problem solving skills.

Education Requirement:

* Requires a High School degree or equivalent.
* Possessing an Associate’s degree is preferred.

Desired Experience:

* Familiarity with airline/airport operations, terminology and culture
* Familiarity of digital communication and network environment

At Collins Aerospace, we believe a solid work-life balance creates a healthy lifestyle and inspires creativity and innovation. We value our people and invest in their development, growth and success at our company by providing development opportunities through Collins Aerospace University, networking, mentoring, and tuition reimbursement.

And that’s just for starters.

Some of our competitive benefits package includes:

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Medical, dental, and vision insurance

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Three weeks of vacation for newly hired employees

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Company-paid winter holiday shutdown for most locations

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Generous 401(k) plan that matches 62.5 percent of the first 8 percent of eligible compensation you contribute (or 5 percent if you save 8 percent)

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An Incentive Pay Plan based upon company performance

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Tuition reimbursement

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And more

Interested yet? Apply now and embark on your next worthwhile adventure!

Collins Aerospace is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, gender, sexual orientation, gender identity, disability, protected veteran status or any other protected status.

I would like to apply for the post of Senior Customer Service Associate bases at your esteemed organisation. I have attached my CV.

CV:

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