Senior Airport Services Agent Qatar Airways London

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Location: UK
Job type: Permanent
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Job Role: Customer Service Jobs

About Your Job

We are looking for a Senior Airport Services Agent to join our team in London. You will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, airport hotel and baggage services as per QR’s commercial and safety standards and procedures.

You will monitor all gates and check in activities ensuring accurate services oriented acceptance and boarding acceptance. You will ensure smooth handling of customer service at the station and liaise with ramp and GHA staff and support the Airport Services Supervisor in all areas.

As the first personal contact between the Airline and its customers you will portray the Qatar Airways image to the highest standard ensuring that the passengers receive total quality service at all times.

About You

The successful candidate will ideally have:

  • A trade or vocational qualification
  • Previous job related experience within customer service and airport operations of a leading airline
  • Amadeus knowledge
  • High energy and positive attitude
  • Ability to work under pressure and work in a demanding environment.
  • Legally able to work and live in the UK
  • Fluency in English is essential 

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