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Sales and Service Agent Night Shift
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Location: Montreal
Job type: Permanent
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Sector: Operations
Job Role:
Transat’s mission is to brighten the everyday with the joy of vacations. We are presently seeking like-minded individuals to fill the position of Sales and Service Agents (night shift).
As leisure travel experts, the sales and service agents will answer phone calls from and answer any questions they have about Transat South products in addition to assist passengers prior and during their vacation.
Responsibilities
* Answer incoming calls from external customers (B2C);
* Inform clients about the products features corresponding to their needs and proceed with the reservation;
* Promote Transat products (e.g., packages, hotels, flights, cars, excursions, and seat selection);
* Process modifications in reservations files;
* Act as an expert user and help customers navigating on our websites;
* Follow up with clients on current files;
* Send travel documents to the clients;
* Take care of all re-protection researches and reservations when applicable;
* Ensure the follow-up of the problematic files and solve the minor problems;
* Answer questions from customers, suppliers and destination Representatives;
* Assist clients at airports and at destination.
Additional information:
* Start date: Monday, Septembre 24th, 2018
* Training: 6 weeks, Monday to Friday (9 a.m. to 5 p.m.)
* Training location : 300 Léo-Pariseau in Montreal
* Work location after training : Work from home
* Work schedule after training: Full-time (40 hours) with 4 nights of work/ 3 nights off. The schedule is from 8 p.m. to 7 a.m., from 9 p.m. to 8 a.m. or from 10 p.m. to 9 a.m.
* Work schedules are set one month in advance.
Requirements
* Minimum of one (1) year of experience in customer service or tourism;
* Tourism diploma (an asset);
* Bilingual (French and English), written and spoken;
* Call centre experience (an asset);
* Proficiency in using and navigating various IT applications;
* Knowledge of reservation systems such as RADIXX, SIREV, TTS and Datalex (an asset);
* Exceptional selling and customer service skills
* Strong organizational skills , attention to detail and autonomous;
* Ability to work in a fast-paced environment;
* OPC/TICO certification (an asset).
Job Details
Location : Montreal Head Office / Downtown
Type of Work : Permanent, full time
Job category : Call Centre and Customer Relations
Business segment : Head office
Business unit : Transat Tours Canada
Job # : TTC-18-247
End date of posting : 2018-09-07
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