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Resource Supervisor

Job Summary 

The Resource Supervisor will manage the daily allocation of resource to the operation to ensure safe on time performance to our customer airlines. Ensuring a fair and even distribution of workload is provided to our employees.

Job Responsibilities

• Ensure compliance in all resource working to company safety procedures and employment legislation reporting any breaches to the duty manager immediately.
• Engagement with Pre-planner & On the day pre-allocate workload ensuring operational coverage
• Ensuring coverage of resource to the planned operational levels. Any shortfalls to be reported to the duty manager at the earliest opportunity.
• Initial point of contact for employee absence to ensure timely updates of task allocation ensuring contact details provided to manager on duty.
• Ensure employees adhere to rostered shift start & finish times. Any discrepancies to be reported to the duty manager for further investigation
• Allocate resource in a timely & organised fashion to ensure the most cost-effective utilisation of operational resources.  Where possible ensuring an equal and fair distribution of workload amongst the employees on shift.
• Communication of all assigned tasks to the team leaders ensuring undertaken in a timely manner, confirmation of acceptance and understanding.
• Ensuring all non-compliance on utilisation of PDA devices by operational teams is reported immediately to manager on duty to rectify
• Consistently access and review the operational manning on an on-going basis and advise the duty manager in a timely fashion of operational shortfalls / risks to the duty manager to react and maintain operational service compliance.
• Control of overtime allocation in line with budgeted overtime levels

Key Performance Indicators

• Labour costs and Worked/Paid hours versus Budget & Forecast
• Productivity – Worked Hours per Weighted turn
• Performance statistics; OTP, baggage delivery, SSB, unmet aircraft
• HR KPI’s; Absence management; WTD; Attrition & Retention 

The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.

Qualifications & Competencies

• Ability to articulately and positively promote the company reflecting expected Swissport values and behaviours;
• Strong working knowledge of resource management/planning methodologies and application;
• Ability to quickly re-schedule (short term) or optimise schedules released on the day;
• Strong collaboration and the ability to interact, influence and communicate to Operational managers;
• Proven capability to balance conflicting requirements to produce practical and effective solutions whilst working under operational pressures;
• Excellent attention to detail and analytical approach;
• Proactive and self-motivated work style with proven ability to manage multiple demands on time and changing priorities;
• Excellent IT Skills including O365; Kronos and GS Planning & GS RealTime will be considered an advantage;
• Flexibility to work on various shifts – Days, Evenings, Nights, Weekends and Holiday periods in line with business demand and operational requirements.

Swissport is an equal opportunities employer, for further information on this, please visit javascript:void(0);. 

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