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Reservations Agent Hybrid Evening and Weekend Shift
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Location: Montreal
Job type: Part Time
Aircraft type:
Contact:
Sector: Operations
Job Role:
Our role is to brighten the everyday life by the joy of the holidays. At Transat, we work with respect, diversity, pride and belong to one of the largest integrated tourism companies in the world.
As leisure travel experts, the reservations agent (hybrid) will answer phone calls from travel agents and external customers and answer any questions they have about Transat Europe products.
Transat offers you:
* A motivated team, active and loyal to a constantly evolving company offering development opportunities;
* Remote interactive training;
* Travel benefits;
* Flexible hours for work-life balance;
* Workplace near public transportation;
* Complete benefits plan.
Responsibilities
* Answer incoming calls from travel agents (B2B) and external customers (B2C);
* Inform travel agents and external customers about the products availability and proceed with the reservation;
* Promote Transat products (e.g., packages, hotels, flights, cars, excursions, and seat selection);
* Make changes to files;
* Act as an expert user and help travel agents and external customers navigate the different systems;
* Follow up with clients on current files.
Additional information:
* Start date: Monday, March 11, 2019;
* Training: 3 weeks;
* Work schedule: Full-time (37.5h to 40h) or part-time (30h to 37.49h);
* The customer contact centre is open 7 days a week from 7.00 a.m. to 11 p.m. Agents must be available to work both weekdays and weekends;
* Work schedules are set one month in advance;
* Possibility to work from home after a few months and under some conditions.
Requirements
* Minimum of one (1) year of experience in customer service or tourism;
* Tourism diploma (an asset);
* Bilingual (French and English), written and spoken;
* Call centre experience (an asset);
* Proficiency in using and navigating various IT applications;
* Knowledge of reservation systems such as RADIXX, SIREV, TTS and Datalex (an asset);
* Strong organizational skills and attention to detail;
* Ability to work in a fast-paced environment;
* OPC/TICO certification (an asset).
Job Details
Location : Montreal Head Office / Downtown
Type of Work : Permanent, part time & permanent full time
Job category : Call Centre and Customer Relations
Business segment : Tour operator
Business unit : Transat Tours Canada
Job # : TTC-19-011
End date of posting : 2019-02-22
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