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Reservation Ticketing Coordinator

Reservation & Ticketing Coordinator

Purpose

To maximize direct sales opportunities and grow direct sales revenue as the ‘voice’ (phone/email) of Cathay Pacific.

To promote the Cathay Pacific service, product and brand via the direct channel, interpreting customer needs whilst maintaining a focus on customer retention and service excellence.

Direct and Ancillary Selling

* Promote Cathay Pacific products, up-selling customers to secure higher yield and capture sales opportunities

* Up-sell / Cross-sell on an ad-hoc basis generating ancillary revenue

* Assist to develop and implement the Travel Retail Platform and non-air products as required

* Consistently promote the appropriate Cathay Pacific e-products to encourage self-service and enhance the customer experience

* Actively contribute to the team’s sales targets

Customer Handling and Servicing

* Act as contact center agent to handle Travel agents queries across various channels professionally in a Service Straight from the Heart manner

* Be at the ‘front end’ of the business with responsibilities to serve walk-in customers and respond to Travel Agents queries/feedback

* Assist direct customers in travel planning, ticketing matters and provide after sales service support

* Handle flight disruptions and call-outs to affected customers as required

* Actively contribute to the team’s service level targets

Other

* Participate in continuous improvement projects as required

* Any other reasonable task as requested

Qualifications / Experience

* Strong command of spoken and written English

* Demonstrable passion for excellent customer service in line with the Life Well Travelled brand promise emphasising great communication, listening and problem solving skills

* Excellent telephone manner

* Travel Industry experience and knowledge of Global Distribution System (GDS), preferably Amadeus is an advantage

Good PC literacy skills in Word, Excel, Internet browsing

I would like to apply for the post of Reservation Ticketing Coordinator bases at your esteemed organisation. I have attached my CV.

CV:

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