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Ramp Service Agent Ravn Alaska Airports
Vacancy Announcement
DATE: January 3, 2019
TO: All Qualified Applicants
FROM: Human Resources
RE: Ramp Service Agent
LOCATION: Kenai, Alaska
CLOSING DATE: Open Until Filled
This announcement is for a Ramp Service Agent with Ravn Air Group. This
position reports to the Kenai Airport Supervisor and is responsible for
various tasks associated with airport operations for Ravn Alaska. The
successful candidate must have a strong safety culture, the ability to fulfill
the physical requirements of the role, and be capable of working in a fast-
paced environment.
This is a non-exempt, full time, benefits-eligible position. Position works an
irregular schedule in Kenai, however overtime may be required as dictated
by business needs and with management approval.
Minimum Qualifications
High School Diploma/GED required; Familiar with or able to quickly familiarize self with General Operations Manual
(GOM) and applicable contents related to this position; Knowledge of aircraft weight and balance preferred; Must be able to work a flexible work schedule with overtime assigned when the
operation dictates; Proficiency with computers and Microsoft Office Suite (Outlook, Word, Excel, and
PowerPoint) is required, with knowledge of Sabre, FlightMaster, and Movement
Control preferred; Exceptional communication skills are required, while radio communication
experience in a professional experience is highly preferred; Able to work with minimal supervision in a public setting, while maintaining focus
around multiple employees and distractions; Must have a professional appearance and demeanor; Requires attention to detail and accuracy at all times; Strong customer service skills; Able to prioritize multiple tasks, working multiple flight departures at once; Able to exercise confidentiality for safety and security reasons;
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Requires a strong safety awareness and the ability to adhere to Safety
Management Systems (SMS); Able to pass a comprehensive background check; Comfortable working in an airport environment around odors and sounds typically
associated with operating aircraft. Duties & Responsibilities Responsible for ensuring safety is the top priority at the station, stopping any
unsafe acts if seen; Will be familiar with the Airport Operations Manual (AOM) as it pertains to safety,
aviation security, the Approved Weight and Balance Control Program, Approved
Exit Seat Program and Approved Carry-on Baggage program in addition to any
other programs, policies and procedures that directly relate; Complies with all safety requirements pertaining to the safe operations near or
around aircraft; Provides information and support for flight crews and ground personnel and good
customer service to all internal company employees; Responsible for the accuracy of the load close out forms; Completes and files all necessary records; Assigns gates and create daily ramp schedules; Completes daily delay reports and provide them to supervisor/manager; Ensures flights are closed out to ensure on time departures; Coordinates departures, ensure cargo manifests are provided for each flight at
close out time; Maintains, updates, and distributes the daily flight schedule to necessary
personnel; Handles stressful and complicated situations as they arise in a calm and
professional manner; Communicates to all necessary personnel of any irregular operations, to include
weather hold information, aircraft equipment changes, delays and/or cancellations,
as well as flight arrivals; Communicates efficiently via ground to air radio, telephone, and written operation
logs; Ensures aircraft turns are being conducted in a safe and efficient manner; Promotes the Company safety culture; reporting all service irregularities
immediately to supervisor; Other duties as assigned and within the scope of this position.
ALL INTERESTED PERSONS ARE ENCOURAGED TO SUBMIT A CURRENT RESUME AND COMPLETED
EMPLOYMENT APPLICATION TO RAVN AIR GROUP VIA THE LINK BELOW.
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