Product Coordinator

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Location: Australia
Job type: Permanent
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Sector: Marketing & PR
Job Role:

We know what sets Virgin Australia apart is our people and the drive that we all have to make a real difference for our guests. Our culture encourages innovation whilst ensuring that our guests remain the focus of our business. We deliver a highly professional and polished service, whilst ensuring that we are safe in everything that we do. We want dedicated people who are passionate about customer service and ready for the challenge of working in a challenging environment.

The reality is that being a team member of the Virgin Australia group of airlines involves hard work but is very rewarding. Our people are at the cornerstone of the business and their award-winning service to every guest every day is putting the magic back into flying.

About the role:

The Virgin Australia Holidays team are currently recruiting for a Product Support Specialist to assist in the development of unique products, holidays and experiences for our guests. You will be responsible for the activation of the product, including:

* Load and publish travel product contracts into our tour operator platform

* Manage Website updates/merchandising of product on booking engine and website landing pages

* Interact and liaise with travel product suppliers managing ongoing product details/conditions including prices changes, product updates and ongoing management of websites

* Create web page banners, product descriptions (HTML) and maintain website home page and landing pages

About you:

Our ideal candidate will have experience in a product marketing role/online merchandising/loading role within a wholesale travel company or a OTA website producer.

Your skillset should also include:

* Experience loading products, publishing them to the website and seeing them through to delivery. Troubleshooting technical difficulties, operational impacts and reporting skills are a must.

* Supplier management skills as you will liaise with contacts across the travel industry including hotels, tour operators, event producers, and other travel suppliers across the region in conjunction with our product team.

* Manage product pipeline and liaise with other internal stakeholders such as marketing team, call centre for the promotion of products – and other external parties such as the AFL, Supercars and Tigerair

* Your eye for accuracy will ensure you are able to load products accurately in line with supplier terms to maximise revenue and merchandise the products across our websites. You will have the flexibility to roll up your sleeves and work in a high pressure, deadline driven environment.

* Ability to understand tour operator systems and use of Photoshop and updating HTML is a must.

What you’ll get from us:

Other than the opportunity to work for an award-winning airline…

As a Product Support Specialist, you will be immersed in the exciting world of travel products across Virgin Australia’s extensive network – whether its destination holidays, exclusive product, behind the scenes experiences, charters to new places or working with some of our high profiles travel partners such as the AFL, Supercars and Virgin Australia Melbourne Fashion Festival. You will get exposure to some of the best travel experiences in Australia – and be a key team member to bring them to life for our guests.

As a Virgin Australia team member, you will also receive fantastic employee benefits including discounted flights for you, your family and friends (across domestic and international) and global accommodation options.

Interested?

Our guest’s experience is important us and we pride ourselves on creating experiences which talk to people’s passion points and makes Virgin Australia, top of mind and airline of choice. If you see yourself being part of the dynamic, creative and high energy holidays team whose experience can develop new products for our guests, then please apply below.

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