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Performance and Development Instructor

Vacancy reference: 1358

We are unique and complex business requiring a flexible approach and we’re looking for people who would thrive in such an environment.

AirTanker was awarded the Future Strategic Tanker Aircraft (FSTA) contract for RAF Voyager by the Ministry of Defence in 2008. This is for the supply of an air-to-air refuelling, air transport and aeromedical evacuation capability, plus associated service and infrastructure for the duration of the contract period up until 2035.

AirTanker blends together civilians, RAF and Sponsored Reservists in the workplace. This mixed manning approach gives us the flexibility to deploy operational teams in support of RAF Voyager around the globe. Flying to destinations such as Calgary and The Falkland Islands, we have a host of different roles that give our people an opportunity to travel.

We are about much more than the ‘nine to five’. We will earn your commitment, offering you a unique opportunity to play a crucial part in a pioneering service that is working to deliver unparalleled support to the RAF and UK armed forces. In addition, we also offer an exceptional leasing product. You will become part of a team of people who share a common commitment to delivering service excellence to the RAF and our third party customers.

Since the arrival of our first aircraft and entry into service in April 2012, we have grown significantly; obtaining our Air Operating Certificate (AOC) in December 2012. We have achieved many mile stones with the successful completion of the first air to air refuelling sortie in May 2013, accepting delivery of 6 Voyager aircraft with the remainder of the fleet arriving by summer 2016 completing our entry in to full service mode.

In 2016 AirTanker also successfully launched into the commercial leasing market. We have quickly built a reputation for integrity, professionalism and flexibility.
As we continue to grow, we still place a major emphasis on the quality of our people.  We look to recruit candidates who can demonstrate the same passion and motivation that we do.

Primary Job Purpose

The Performance and Development Instructor is directly responsible to the Cabin Service and Crew Manager and works proactively within the Cabin Services Department. You will be responsible for the performance management of a team of civilian Cabin Crew, utilising your training and coaching skills to develop individuals to reach their full potential and achieve ATrS company objectives. 

The Performance and Development Instructor will be responsible for all aspects of Cabin Crew support, development and performance. Duties will include team flights, observations and appraisals to ensure compliance with regulatory bodies and company requirements. Promoting a safety culture within ATrS, you will be required to remain operationally current, maintain excellent customer service skills and act as an ambassador and role model for the ATrS Cabin Crew. The role is primarily office based but will include other ground based and flying duties.

Key responsibilities

• Overall responsibility for civilian Cabin Crew performance management
• Support, guide and develop a team of Civilian Cabin crew to include all crew categories
• Produce, update and maintain relevant Cabin Services departmental manuals and handbooks
• Complete civilian Cabin Crew reviews including probation, assessments and PDRs 
• Oversight and administration of flight related documentation
• Deliver non-technical training and workshops in support of the Cabin Crew role and business requirements
• Produce, review and maintain processes in support of Cabin Services functions 
• Design, deliver and participate in both internal and external Assessment Days for the purpose of recruitment and promotion opportunities
• Undertake promotion training and check flights to qualify civilian Cabin Crew 
• Promote and support high quality leadership amongst the senior crew community
• Support Cabin Services, the Safety Training function and other areas of the business when required

• Initiate and conduct investigations in line with ATrS HR processes
• Maintain operational currency
• Undertake the duties of a Purser as and when required to do so
• Create, update and maintain Cabin Crew report/administrative forms/booklets as required 
• Performance and compliance monitoring activity within the department and on the aircraft 
• Promote and support high quality leadership amongst the senior crew community

Essential Behaviours & Experience required

• Demonstrable leadership and mentoring skills combined with strong technical and procedural knowledge
• High personal standards to establish the best possible ATrS customer interface
• A demonstrable passion for customer service
• Evidence of ability to develop others 
• Proven knowledge of aviation safety procedures 
• The ability to communicate effectively at all levels (written, verbal, reading)
• Demonstrable experience of assessing and appraising individuals and processes within an airline environment
• Ability to work to tight deadlines and prioritise workload
• Ability to make decisions, problem solve and provide solutions
• Proven ability to observe and deliver developmental feedback on Cabin Crew performance 
• A minimum of 2 years’ experience as a Senior Cabin Crew Member preferably A330/340 or previous Airline performance management experience (either ground or airborne) within the last 5 years

Desirable

• Good computer literacy (including MS Word, Excel, PowerPoint)
• Previous non-technical/technical training experience within the airline industry
Previous experience of delivering presentations/workshops
• Demonstrable experience of following processes within an airline environment
• Previous experience of writing, updating manuals/handbooks
• Evidence of adherence to HR disciplinary and grievance procedures
• Demonstrable experience of recruitment/promotion processes 
• Experience in supporting the administration of regulatory documentation

Additional Information

Due to the nature of the organisation, all employees of AirTanker Services are required to be security cleared to SC level. If successful in your application we would support you with the SC process. As a guideline only, you would normally need to have been a UK resident for the last 5 consecutive years.  Further confirmation can be found on the National Security Vetting (NSV) website.

If you have not been a UK resident for the last 5 consecutive years, please be prepared to request an Overseas Criminal Records Check for these countries as you will be asked to provide this for referencing and security checks if you are successful.

How to apply

As part of the selection process and as part of your application we would ask you to answer the following as part of your covering letter:

• In your opinion, what does effective performance management look like?
• Describe the differences you anticipate in working for AirTanker as opposed to a purely commercial carrier.
• What do you perceive are the challenges of guiding a large team? How would you overcome these challenges?
• Please provide a recent example of a time when you have raised the performance level of an individual or team.
• Is your height between 157cm (5ft 2 in) – 188cm (6ft 2 in)?
• Are you able to swim unaided?

If applicable, you will be required to provide documented evidence from your previous employer to support your application.

Please click apply to follow the link for the recruit website where you can apply for this role by registering and uploading your CV and Cover letter.

Closing date for applications: Sunday 24th September 2017. 

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