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Passenger Service Supervisor

Job Description - Passenger Service Supervisor (18300287)

Job Description

Passenger Service Supervisor)

Description

Are you a detail-oriented problem solver who focuses on outstanding customer service?

Are you an experienced team leader that others can rely on?

Then let your career take off with ATS as a Passenger Service Supervisor!

Ideal candidates have at least two years of face-to-face customer service experience (preferably in aviation) and have previous supervisory experience.

As an ATS Passenger Service Supervisor you will:

* Supervise and direct the work of all passenger service agents on your shift as they check in passengers and luggage and address passenger questions and concerns
* Manage passenger service agent manpower to ensure adequate staffing on your shift
* Serve as point person for customers and management to alert them to any irregular operations which may cause delays or otherwise impact service to our customers
* Be responsible for conducting on the job training for new team members
* Observe and enforce all safety regulations and company policies
* Assist with all passenger service duties (checking in passengers, luggage, and communicating with passengers and coordinating ticket counter activities with vendors, flight and ground handling teams) as needed
To be an ATS Passenger Service Supervisor you must:

* Have excellent computer skills
* Possess a valid driver’s license with a clean driving record (only required for some airports)
* Be at least 18 years old and possess a high school diploma, GED or work experience equivalent
* Be able to pass a drug screen and obtain airport security clearance which includes an extensive 10-year employment, criminal record and residence background check
As an ATS Passenger Service Supervisor you must be able to:

* Lift up to 70 pounds (32 kg) on a regular basis
* Stand, lift, bend, push and pull on a frequent basis and for extended periods
* Work around jet and machinery noises
Airport Terminal Services (ATS) is an international ground handler that supports the airline industry. We are committed to delivering the aviation community quality services by maintaining the highest level of safety and supplying efficient, effective staff.

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful ATS team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

ATS employees should apply through Oracle
M/F Disabled and Vet Equal Opportunity Employer

Primary Location
: US-GA-Atlanta

Work Locations
:
ATL078

Hartsfield-Jackson Atlanta International Airport Frontier Ticket Counter 6000 North Terminal Parkway

Atlanta 30320

Job
: Customer Service

Organization
: ATS US

Schedule
: Full-time

Shift
: Variable

Employee Status
: Regular

Job Type
: Standard

Job Level
: Supervisor

Travel
: Yes, 10 % of the Time

Job Posting
: Nov 30, 2018, 9:14:47 PM

I would like to apply for the post of Passenger Service Supervisor bases at your esteemed organisation. I have attached my CV.

CV:

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