Passenger Service Manager

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Location: Detroit
Job type: Permanent
Aircraft type:
Contact:
Sector: Airport
Job Role:

Job Description - Passenger Service Manager (18300322)

Job Description

Passenger Service Manager)

Description

Are you a detail-oriented problem solver who focuses on outstanding customer service?

Are you an experienced team leader that others can rely on?

Then let your career take off with ATS as a Passenger Service Manager!

Ideal candidates have at least three years of progressive supervisory experience in aviation passenger services.

As an ATS Passenger Service Manager you will:

* Direct passenger service operations for the entire station and delegate passenger service duties as needed

* Manage passenger service agent schedules to ensure adequate staffing

* Ensure the accounts operate according to contract and service level agreements
Serve as point person for customers and management to alert them to any irregular operations which may cause delays or otherwise impact service to our customers

* Oversee and document team member training, coaching, discipline, and performance evaluations

* Observe and enforce all safety regulations and company policies

* Actively search for and report to station management any future business opportunities

* Assist with all passenger service duties (checking in passengers, luggage, and communicating with passengers and coordinating ticket counter activities with vendors, flight and ground handling teams) as needed
To be an ATS Passenger Service Manager you must:

* Have excellent computer skills

* Be at least 18 years old and possess a high school diploma, GED or work experience equivalent

* Possess a valid driver’s license with a clean driving record (only required for some airports)

* Be able to pass a drug screen and obtain airport security clearance which includes an extensive 10-year employment, criminal record and residence background check
As an ATS Passenger Service Manager you must be able to:

* Lift up to 70 pounds (32 kg) on a regular basis

* Stand, lift, bend, push and pull on a frequent basis and for extended periods

* Work around jet and machinery noises
Airport Terminal Services (ATS) is an international ground handler that supports the airline industry. We are committed to delivering the aviation community quality services by maintaining the highest level of safety and supplying efficient, effective staff.

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful ATS team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

ATS employees should apply through Oracle

M/F Disabled and Vet Equal Opportunity Employer

Primary Location
: US-MI-Detroit

Work Locations
:
DTW065

ATS c/o Detroit Metro Wayne Co. Airport 601 Rogell Dr. North Terminal

Detroit 48242

Job
: Management

Organization
: ATS US

Schedule
: Full-time

Shift
: Variable

Employee Status
: Regular

Job Type
: Standard

Job Level
: Manager with Direct Reports

Travel
: Yes, 10 % of the Time

Job Posting
: Dec 18, 2018, 6:31:52 PM
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