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Passenger Service Crew Chief
Job Description - Passenger Service Crew Chief (18300095)
Job Description
Passenger Service Crew Chief)
Description
Are you a detail-oriented problem solver who focuses on outstanding customer service?
Are you a team leader that others can rely on?
Then let your career take off with ATS as a Passenger Service Crew Chief!
Ideal candidates have at least one year of face-to-face customer service experience in aviation, retail, hotels, or healthcare and at least six months of passenger service experience.
ATS provides paid on the job training, advancement opportunities, and safety incentive bonuses.
As an ATS Passenger Service Crew Chief you will:
* Be actively involved with all passenger service duties in your area (checking in passengers, luggage, and communicating with passengers and coordinating ticket counter activities with vendors, flight and ground handling teams)
* Delegate passenger service duties in your assigned area (either a gate or ticket counter)
* Serve as point person to address passenger concerns and questions and make PA announcements to update passengers on flight status as needed
* Maintain gate security to ensure only properly ticketed passengers access the jetway
* Be responsible for conducting on-the-job training and coaching for new team members
* Observe and enforce all ATS and airline safety regulations and company policies
To be an ATS Passenger Service Crew Chief you must:
* Demonstrate strong communication skills to interact professionally with passengers, team members, and station leadership
* Demonstrate proficient computer skills
* Be at least 18 years of age and possess a high school diploma, GED or work experience equivalent
* Possess a valid driver’s license with a clean driving record (only required for some airports)
* Be able to pass a drug screen and obtain airport security clearance which includes an extensive 10-year employment, criminal record and residence background check
As an ATS Passenger Service Crew Chief you must be able to:
* Lift up to 70 pounds (32 kg) on a regular basis
* Stand, lift, bend, push and pull on a frequent basis and for extended periods
* Work around jet and machinery noises
Airport Terminal Services (ATS) is an international ground handler that supports the airline industry. We are committed to delivering the aviation community quality services by maintaining the highest level of safety and supplying efficient, effective staff.
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful ATS team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
ATS employees should apply through Oracle
M/F Disabled and Vet Equal Opportunity Employer
Primary Location
: US-CA-San Jose
Work Locations
:
SJC084
Norman Y. Mineta San Jose International Airport ATS c/o Delta Air Cargo San Jose International AirportAirport Blvd.
San Jose 95110
Job
: Customer Service
Organization
: ATS US
Schedule
: Part-time
Shift
: Variable
Employee Status
: Regular
Job Type
: Standard
Job Level
: Individual Contributor
Travel
: Yes, 10 % of the Time
Job Posting
: Sep 30, 2018, 10:46:43 PM
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