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Passenger Service Crew Chief

Job Description - Passenger Service Crew Chief (18300306)

Job Description

Passenger Service Crew Chief)

Description

Are you a detail-oriented problem solver who focuses on outstanding customer service?

Are you a team leader that others can rely on?

Then let your career take off with ATS as a Passenger Service Crew Chief!

Ideal candidates have at least one year of face-to-face customer service experience in aviation, retail, hotels, or healthcare and at least six months of passenger service experience.

ATS provides paid on the job training, advancement opportunities, and safety incentive bonuses.

As an ATS Passenger Service Crew Chief you will:

* Be actively involved with all passenger service duties in your area (checking in passengers, luggage, and communicating with passengers and coordinating ticket counter activities with vendors, flight and ground handling teams)
* Delegate passenger service duties in your assigned area (either a gate or ticket counter)
* Serve as point person to address passenger concerns and questions and make PA announcements to update passengers on flight status as needed
* Maintain gate security to ensure only properly ticketed passengers access the jetway
* Be responsible for conducting on-the-job training and coaching for new team members
* Observe and enforce all ATS and airline safety regulations and company policies
To be an ATS Passenger Service Crew Chief you must:

* Demonstrate strong communication skills to interact professionally with passengers, team members, and station leadership
* Demonstrate proficient computer skills
* Be at least 18 years of age and possess a high school diploma, GED or work experience equivalent
* Possess a valid driver’s license with a clean driving record (only required for some airports)
* Be able to pass a drug screen and obtain airport security clearance which includes an extensive 10-year employment, criminal record and residence background check
As an ATS Passenger Service Crew Chief you must be able to:

* Lift up to 70 pounds (32 kg) on a regular basis
* Stand, lift, bend, push and pull on a frequent basis and for extended periods
* Work around jet and machinery noises
Airport Terminal Services (ATS) is an international ground handler that supports the airline industry. We are committed to delivering the aviation community quality services by maintaining the highest level of safety and supplying efficient, effective staff.

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful ATS team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

ATS employees should apply through Oracle
M/F Disabled and Vet Equal Opportunity Employer

Primary Location
: US-CA-Palm Springs

Work Locations
:
PSP088

Palm Springs International Airport c/o American Airlines Ticket Counter 3400 E. Tahquitz Canyon Way - Suite 12

Palm Springs 92262

Job
: Customer Service

Organization
: ATS US

Schedule
: Part-time

Shift
: Variable

Employee Status
: Regular

Job Type
: Experienced

Job Level
: Team Leader

Travel
: Yes, 10 % of the Time

Job Posting
: Dec 9, 2018, 12:41:44 AM

I would like to apply for the post of Passenger Service Crew Chief bases at your esteemed organisation. I have attached my CV.

CV:

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