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Part Time Helpdesk Administrator
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Location: London City Airport
Job type: Permanent
Aircraft type:
Contact:
Sector: Business & Administration
Job Role:
London City Airport
£13,278 pa rising to £13,907 pa after probation
London City Airport provides a unique stress free experience for business and leisure travellers serving 48 European destinations with over 1300 flights per week.
The successful candidate will be employed to run the helpdesk in accordance to the site service provision procedure and operational procedures. To provide support to the Engineering Helpdesk in a full time capacity.
Responsibilities:
* To take and log calls via email or telephone and instruct engineers on tasks required.
* Log all tasks requests on Concept (maintenance software system) and instruct engineers as necessary on required reactive works
* Monitoring and updating the site engineering job request system - Concept
* Providing feedback and updates to clients, including LCY staff, with the progress of tasks.
* Monitoring of engineering progress and ensuring jobs are closed out appropriately
* Liaise with contractors and coordinate maintenance and additional works as required, ensuring contractors adhere to schedules and work dates.
* Updating contract folders and ensuring all necessary information relating to work completed is correctly captured.
* To assist with various ad hoc secretarial duties as reasonably required from time to time.
* Raise purchase orders using Ebis purchasing system
* Raise work authorisation via the Permit to Work system
* Raise temporary and full airside passes via M Trust system
* Pay due care and attention to health and safety procedures and recommendations both on and off site to ensure the safety of yourself and others. Ensure health and safety legislative requirements are met
* Undertake any training required that is relevant to the role
Experience and Personal Attributes:
* General education to GCSE level standard (or equivalent).
* Well spoken with a positive attitude.
* Ability to work under pressure.
* Experience in dealing with external contractors
* Ability to liaise with middle and senior management
* Competent PC user, Word/Excel
* Concept CAFM system trained would be an advantage but not essential.
Hours of Work:
24 hours Monday – Thursday 10.00 – 14.00, Friday 08.00 – 16.30, must be willing to cover annual leave and sickness as required.
Benefits:
4 weeks paid holiday pro rata, free airport parking, membership of discounted travel club.
Closing date midnight Friday 17th November 2017
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